Manager/Director, Revenue Operations

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager/Director, Revenue Operations based in United States.** This role offers the opportunity to build and scale the commercial operating foundation for a rapidly growing healthcare technology organization. You will serve as a strategic partner to leadership by creating the systems, processes, and insights needed to drive predictable revenue growth. The position sits at the intersection of Sales, Marketing, Finance, and Operations, enabling teams to make smarter, data-driven decisions. You will establish scalable revenue operations practices, optimize workflows, and create visibility across the entire commercial lifecycle. This is a highly impactful role for an operational leader who enjoys building from the ground up and solving complex business challenges. You will help shape the future of a mission-driven organization using technology, analytics, and innovation to improve healthcare outcomes. ### Accountabilities: As the Manager/Director of Revenue Operations, you will build and lead the operational infrastructure that supports commercial growth. You will own revenue systems, reporting, forecasting, and process optimization while partnering closely with executive leadership and cross-functional teams to improve efficiency and scalability. - Build and own the Revenue Operations function, including commercial processes, systems, reporting frameworks, and operating rhythms. - Serve as the primary owner of CRM operations, ensuring data accuracy, pipeline visibility, process adoption, and continuous system optimization. - Develop and manage revenue forecasting processes, pipeline governance, and executive-level reporting to support strategic decision-making. - Create and maintain scalable pipeline management frameworks, including opportunity definitions, qualification criteria, sales stages, and forecasting methodologies. - Establish deal desk processes that support pricing approvals, commercial reviews, contract workflows, and collaboration across teams. - Design dashboards, KPIs, and reporting structures that provide a reliable source of commercial insights across the organization. - Partner with Sales, Marketing, Finance, and Operations leaders to improve customer lifecycle processes and accelerate business growth. - Lead recurring commercial operating cadences, including pipeline reviews, forecast discussions, and strategic business reviews. - Identify operational gaps, eliminate inefficiencies, and implement automation opportunities to increase productivity. - Develop a long-term Revenue Operations roadmap that supports organizational growth and future scalability. - Provide strategic recommendations and insights to executive leadership through data analysis, reporting, and performance measurement. - Leverage AI-powered tools and emerging technologies to improve workflows, reporting, analysis, and operational effectiveness. ## **Requirements:** The ideal candidate is an experienced Revenue Operations or Commercial Operations leader with a strong background in scaling processes, systems, and analytics within fast-growing technology environments. You combine strategic thinking with hands-on execution and thrive in ambiguous, high-growth settings. - 8+ years of progressive experience in Revenue Operations, Sales Operations, or Commercial Operations. - Experience building or scaling revenue operations functions within a healthcare technology, SaaS, or startup environment. - Proven expertise managing CRM systems, preferably HubSpot, including administration, optimization, and data governance. - Strong track record developing forecasting processes, pipeline management frameworks, and executive reporting. - Experience creating reporting infrastructure, dashboards, business intelligence solutions, and commercial performance analytics. - Deep understanding of revenue lifecycle management, sales proce…