Manager, Demand Operations

About Freestar: Freestar engineers cutting-edge monetization solutions for websites. By combining industry-leading technology, data, and massive scale, we enable busy site owners to seamlessly maximize revenue while freeing themselves of the hassles of ad operations. Publishers then have more time to do what they do best: create content. Job Summary: Manager, Demand Operations As a pivotal member of our team, the Manager, Demand Operations will report directly to the Associate Director of Demand Operations, supporting the Demand team’s operational processes. This role demands some understanding of SSP operations, domain approvals, blocklist implementations, and ticket management. Collaboration is key, as you'll engage cross-functionally with Freestar’s Publisher Success, Publisher Support, Product/Engineering, and Onboarding teams to drive growth in both Freestar and publisher revenues. Responsibilities: Own end-to-end execution across SSP partner platforms, including submitting domains for approval, generating and validating placement IDs, and configuring inventory settings Act as a primary point of contact for SSPs and demand partners to support onboarding, troubleshooting, and ongoing optimizations. Proactively follow up on requests, escalate issues when needed, and maintain strong working relationships to ensure timely responses Implement and maintain advertiser and category blocklists across SSPs based on publisher requirements, brand safety guidelines, and performance insight Investigate discrepancies in bidder performance, including CPM, win rate, and fill rate fluctuations. Partner with internal teams and external SSPs to diagnose issues (e.g., bid density, timeout settings, deal configurations) and implement data-driven solutions to improve yield Extract, consolidate, and analyze performance data across multiple SSP dashboards. Translate raw data into actionable insights, identifying trends, anomalies, and optimization opportunities Manage and audit ads.txt files across publisher properties to ensure all authorized sellers are accurately represented, remove outdated entries, and ensure compliance with industry standards Conduct recurring audits of site and partner setups to identify gaps in demand coverage, misconfigurations, or underperforming integrations Monitor changes in the programmatic ecosystem (e.g., privacy regulations, signal loss, new SSP capabilities). Translate industry developments into actionable recommendations that improve performance, scalability, and compliance Build and maintain clear, standardized documentation for operational workflows, partner requirements, and troubleshooting playbooks Qualifications: 1-2 years of experience working in Ad tech within the digital marketing industry Familiarity with Programmatic advertising CRM experience (Salesforce, Hubspot, ZenDesk, etc.) Understanding of digital media supply and demand chains Understanding of Google Docs and Microsoft Office Suite Spreadsheet proficiency Excellent written and verbal communication skills, especially as they relate to building and maintaining relationships Strong organizational and project management skills What you can expect in return: Full-Time, Salaried Position The opportunity to be part of something BIG Freestar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.