Manager, Deal Desk

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Manager, Deal Desk. About the job Twilio is looking for a curious, action-oriented Manager for the Deal Desk Team who lives the Twilio Magic to support our ISV and MarTech NAMER Sales team. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will serve as a leader in the organization and will work to enforce and define process shaping the NAMER selling motion, appropriately structuring deals to be a ‘Win-Win’ for both the customers and Twilio! You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated. Responsibilities In this role, you’ll: Build and maintain trusted working relationships with aligned Sales leaders on the NAMER team and serve as strategic advisor to all sellers. Relationships should be structured with consistent mechanisms for deal prioritization and review, in order to ‘own’ the total deal flow under aligned leaders. Oversee the team’s partnership with Sales to ensure commercially sound deals are structured by analyzing tradeoffs across price, volume, and risk, ensuring all structures align with Twilio’s financial guardrails. Lead the architecture, governance, and optimization of complex financial models and pricing frameworks, ensuring absolute accuracy and strategic alignment for high-value, non-standard commercial deals requiring executive approval. Act as a ‘Player-Coach’ for a team of analysts, helping to both manage deal flow across the team and serve as an owner of complicated deal work yourself. Supervise end-to-end, quote-to-signature support for strategic deals, including: pricing and financial analysis, order form creation, evaluating redlines, Docusign execution and opportunity closure. Collaborate with and establish solid trusted working relationships with other sales supporting teams, including: Product Management, Commercial Legal, Billing Operations, Order Management, and Finance, with the ability to influence policy, process and tooling automation requirements. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: A Bachelor’s or Associate’s Degree plus minimum 5 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 7 years relevant experience is required. A minimum of 2 years experience directly managing a team, preferably in a relevant field as described above. Demonstrated ability to…