Manager Customer Success positions focus on delivering results in their domain. This page aggregates open Manager Customer Success roles and what employers typically expect.
About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role We are looking for a strategic, results-oriented leader with a passion for mental health and team development. As the Manager, Customer Success, you will lead a team of Customer Success Associates, ensuring they deliver exceptional support and value to our clients. You will be responsible for the overall health and retention of our customer portfolio, driving the strategy for engagement and referral volume. You are a mentor who thrives on coaching others while remaining a hands-on relationship builder with key executive stakeholders.
Salary estimate
$111,000 – $150,000/yr
Provided by the employer.
Skills for this role
Customer Success
Resume tips for Manager Customer Success applicants
Lead with measurable achievements relevant to Manager Customer Success (numbers, scope, impact).
Mirror the exact keywords from the Manager Customer Success posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Customer Success, Sales, Account Management, Communication).
Keep it to one page for early-career, two pages for senior Manager Customer Success candidates.
Interview preparation
Prepare concrete STAR-format stories that show Manager Customer Success outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Manager Customer Success problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About lyrahealth
lyrahealth is actively hiring on Jobedly. Explore their open roles and what it's like to work there.