Manager, Customer Success - Commercial Markets

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The Manager for Customer Success - Commercial Markets leads a global team of high-touch Customer Success Managers (CSMs) dedicated to accelerating adoption, retention, and expansion across Planet’s key commercial accounts (including agriculture, energy, insurance, finance and enterprise technologies). Reporting to the Global Director of Customer Success, this position oversees daily operations for the commercial portfolio and ensures the team has the strategy and resources needed to deliver measurable business value and ROI. This role serves as a leader and advocate for strategic enterprise customers, acting as a key escalation point for critical account health and commercial growth. You will work in lockstep with Regional Sales Directors, Account Executives, Pre-Sales, and Product leadership to execute a unified commercial strategy. By empowering global commercial enterprises to seamlessly integrate satellite imagery and geospatial analytics into their core business workflows, this role directly drives Planet’s commercial growth and mission. This is a full-time, hybrid role which will require you to work from our San Francisco or Washington D.C. office 3 days per week. Impact You'll Own: Commercial Accountability: You are responsible for regional/segment performance metrics, including Gross Retention, Net Retention (NRR), Net Promoter Score (NPS), account expansion, and team hiring/retention targets. Team Leadership & Coaching: Recruit, mentor, and lead a high-performing team of CSMs (US and Europe based), establishing best practices for high-touch customer engagement and value delivery. Executive Escalation & Account Health: Serve as the senior escalation point for key commercial accounts, navigating complex stakeholder dynamics and turning around at-risk enterprise relationships. Sales Co-Pilot & Growth Partner: Partner closely with Sales Leadership and Account Executives to align account growth strategies, ensuring a unified front during renewals and expansion opportunities. Value Realization & QBRs: Co-lead executive business reviews (EBRs) and establishes clear ROI frameworks to help enterprise clients measure and articulate the business impact of Planet solutions. Data-Driven Success: Analyze customer usage data, product telemetry, and health scores to identify expansion opportunities, mitigate churn risk, and optimize account strategies. Cross-Functional Collaboration: Collaborate with Pre-Sales, Solutions Engineering, and Professional Services to ensure smooth transitions from post-sale implementation to long-term workflow integration. Voice of the Customer: Partner with Product Management to align commercial requirements, feature requests, and industry use cases with Planet’s product roadmap. What You Bring: 4+ years of custo…