Manager, Clinical Solution Development

Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Manager, Clinical Solution Development manages a team of Clinical Solution Specialists who are responsible for the deployment of the clinical care model strategies including the development of specific solution description, end-to-end workflow, technology needs, roles and responsibilities, metrics/outcomes, ROI (billing codes, optimization of services), and more for each clinical solution we deliver to patients. This leader will plan and implement the various strategies within the clinical care roadmap in partnership with medical leadership and will lead their team with the support of clinical subject matter experts in the design of individual clinical services. A critical element of this role is partnering across all teams to ensure connectivity and deep understanding of the service delivery model that impacts adjacent departments, i.e., revenue cycle management, finance, reporting, etc. The ideal candidate is flexible and willing to work in an early-stage company with the expectation that the scope of services and protocols will evolve. This will be a dynamic environment that requires flexibility, dedication, and commitment to improve care for underserved populations. Skills Required: 5-8+ years of process design and workflow enablement in healthcare solution build and delivery. Prior experience managing and developing a team responsible for solution process improvement and operational excellence Solution playbook development experience. Strong program and project management experience, including managing a suite of concurrent initiatives and coaching others who are leading initiatives Advanced stakeholder management skills, with the ability to influence and align leaders across clinical operations, clinical excellence (cliniciancs), technology, business, client services, and finance Proven ability to leverage data, KPIs, and performance metrics to inform decisions and monitor solution effectiveness Experience writing clinical pain points and problem statements to drive technical solutioning Strong critical thinking, organizational, and prioritization skills in dynamic, high-growth environments Experience with change management and driving adoption across diverse stakeholder groups Certification in Project Management Professional (PMP) is preferred. Lean Six Sigma / Process Engineering background preferred. Bachelor’s degree required and Master’s degree preferred. Clinical licensure preferred. Relevant computer skills with systems, applications, and/or platforms, such as MS Project, SharePoint, Smartsheets, Visio, Teams, Excel, Jira Willing to travel for ad hoc team meetings and other business meetings. Key Behaviors: Leadership & Team Management: Leads and motivates a team of Clinical Program Specialists, fostering a collaborative and high-performance culture. Demonstrates the ability to provide clear direction, inspire others, and hold team members accountable for achieving program goals. Collaboration & Relationship Building: Builds strong working relationships across departments, including with clinical staff, business partners, and leadership teams. Cultivates a culture of collaboration by actively engaging stakeholders, listening to their needs, and ensuring alignment across different team…