Manager, Client Data Management

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application. It’s time for your next chapter. Discover your story with Adaptive. Position Overview The Manager, Client Data Management leads a team responsible for generating, managing, and delivering clinical trial data for Adaptive's Biopharma customers. This role ensures the accurate, timely, and compliant delivery of study data and supports customer-specific data requirements across Adaptive's MRD portfolio. The Manager serves as a key partner to internal stakeholders and external customers, overseeing data transfer agreement (DTA) implementation, data quality, reporting processes, and data management workflows. This role also drives operational excellence through process improvement, automation, analytics, and development of scalable solutions that support business growth and customer satisfaction. Leaders at Adaptive demonstrate behaviors consistent with Adaptive’s Core Values and Leadership Principles. Critical functions of your role include helping establish individual team member goals, aligning those individual goals with broader team objectives, and ensuring those objectives drive the achievement of company goals. Providing thoughtful coaching and consistent feedback to your team members will drive performance excellence and accountability, as well as support your team members’ growth and development. Leaders at Adaptive create an environment of belonging, respect, and open and honest communication every day. Key Responsibilities and Essential Functions Data Delivery & Client Support Oversee the generation, review, and delivery of high-quality clinical trial data and reports in accordance with customer specifications and established timelines. Lead the negotiation, implementation, and maintenance of DTAs for assigned customers and studies. Serve as a primary escalation point for complex data inquiries, reconciliation activities, and customer-specific reporting requirements. Build and maintain strong relationships with customers and cross-functional partners to support successful study execution and customer satisfaction. Serve as a subject matter expert in client data architecture and lifecycle management needs Identify and implement solutions that improve consistency, scalability, and efficiency of data delivery processes. Data Systems & Operational Management Oversee the development, validation, and maintenance of tools, scripts, and automated processes used to generate customer deliverables. Ensure appropriate documentation, version control, and compliance practices are maintained across data management systems and processes by maintaining version control and updating standard operating procedures (SOPs) for data/sample management and monitor compliance with data security protocols. Monitor team processes, drive continuous improvements through data-driven insights, and develop solutions to support customer-specific data requirements. People Leadership Establish team priorities, performance expectations, and development plans aligned with departmental objectives. Develop team capabilities through coaching, training, and ongoing performance management. Foster a culture of accountability, collaboration, continuous improvement, and customer focus. Drive team performance against operational goals. All other duties as assigned Position Requirements (Education, Experience, Other) Required Education & Experience Bachelors + 8 years of related experience, or Masters + 6 years of related experience Experience supporting clinical trial data management, data reporting, or related functions within a regulated environment. Required Co…