Manager, Business Services

**Title:** Manager, Business Services **Department:** DT Business Services **Campus Location:** Trinity River Campus **Employee Classification:** APT - Administrative **Position Type:** FT - Regular **Grant Funded:** No **Pay Frequency:** Monthly **Compensation Details:** Starting Pay - $79,300; Commensurate with education and experience **Work Hours:** Monday - Thursday 8:00am - 7:00pm Friday 9:00am - 5:00pm Summer Hours: Monday - Wednesday 7:30am - 7:00pm, Thursday 8:30am - 7:00pm, Closed on Friday Weekend hours during peak registration **Remote Eligible:** This position is not eligible for remote work **Special Instructions to Applicant:** At this time, this opportunity is only open to internal TCC Employees | **Job Summary:** This role is responsible for leading campus Business Services operations that support the College’s financial stewardship, student service objectives, and operational effectiveness. Provides functional leadership for the delivery of Business Services programs and services, ensuring compliance with institutional policies, regulatory requirements, and sound business practices. Serves as a key campus resource and liaison, collaborating with district and campus stakeholders to support service excellence, financial accountability, process improvement, and student success. | | --- | | **Primary Duties and Responsibilities:** Essential Performance Requirements\* ⦁ Administers campus Business Services operations by maintaining student accounts, collections, payment plans, refunds, refund requests, cashiering, contract billing, 1098-T processing, payment processing, and student-sponsored billing activities ⦁ Manages daily operational activities and service delivery to support efficient, accurate, and customer-focused Business Services operations ⦁ Resolves complex student account issues and responds to inquiries from students, third-party sponsors, faculty, staff, administrators, and external stakeholders in accordance with College policies and procedures ⦁ Oversees campus cash management activities and internal controls to safeguard assets and ensure compliance with established financial, regulatory, and security requirements ⦁ Monitors operating expense accounts, student accounts receivable activities, and related financial records to support accuracy, accountability, and reporting requirements ⦁ Oversees contractual and sponsored billing activities to ensure accurate billing, documentation, and compliance with applicable requirements ⦁ Prepares, reviews, and maintains financial, operational, and regulatory records and reports related to Business Services activities ⦁ Coordinates records management activities, including the review, retention, and disposition of departmental records in accordance with College requirements ⦁ Serves as a campus representative for Business Services by participating in campus and district meetings, committees, initiatives, and special projects that support operational effectiveness and student success ⦁ Collaborates with district and campus stakeholders, including Facilities and Emergency Management, to support effective business practices and operational support services ⦁ Oversees assigned operational support functions, including key control and lost-and-found processes, and coordinates related activities with appropriate campus and district departments ⦁ Supports the administration, functionality, configuration, and effective use of Business Services ERP systems and related software applications and provides guidance regarding business processes and system integration ⦁ Supports student success initiatives through the effective delivery of Business Services programs and services General Supervision and Management ⦁ Leads the recruitment, selection, onboarding, training, scheduling, and performance development of assigned staff. ⦁ Oversees daily work activities, provides training and guidance, monitors performance, and ensures work is completed accurately and efficiently. ⦁ Pe…