Manager, Business Operations, Specialty Travel & Events

About the Role The Business Operations team solves the Specialty Travel & Events team's most critical, emergent challenges across business, product, and operations. We are looking for a high-impact individual contributor to spearhead initiatives that drive business growth, process optimization, and system stability. You will also own the end-to-end management of critical enterprise tools. Because BizOps operates without direct line-management authority, leadership here is built on relational equity, integrated thinking, and data-backed execution. You will tackle unstructured, ambiguous problems like a creative science experiment—verifying root-cause data, optimizing workflows, and ensuring structural readiness before rolling out core updates. What You Will Do Scoping & Scaffolding: Lead deep project scoping early to uncover root causes, document risks, and lock down parameters before execution to prevent scope creep. Global Program Management: Drive multi-phased technical initiatives across international regions, establishing working groups and cross-functional alignment across teams. Workflow Optimization & Automation: Audit legacy operational processes, map current vs. ideal state workflows, and author clear documentation so systems run smoothly post-launch. Data Strategy & Storytelling: Query raw business data (via SQL, BI tools, and data warehouses) to diagnose operational bottlenecks, rigorously verify data integrity, and build compelling visual narratives for leadership. Cross-Functional Influence: Build trusted partnerships across teams, navigating blockages with empathy to drive alignment across competing priorities without direct authority. Iterative Systems Innovation: Run controlled experiments against baselines to build repeatable execution patterns, maintaining radical transparency around both wins and operational failures. What We’re Looking For Experience: 5+ years in business operations, program management, or technical project management within a fast-paced tech company. Analytical & Technical Rigor: High data literacy with hands-on experience interrogating data sets, tracking data lineage, and utilizing BI tools or modern data warehouses (e.g., Snowflake, Tableau). BizOps Mindset: A proactive problem-solver who defaults to clear ownership, definitive timelines, and thorough documentation over passive observation. Matrix Diplomat: Proven ability to spot cross-functional friction, build cross-team trust, and unblock operational drag. Education: BA/BS degree or equivalent practical experience Proven track record of driving change management alongside complex technical implementations would be a bonus. Ideally a background in Product Operations or Business Systems in high-growth environments. Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here . Your decision to do so will not affect how your candidacy is evaluated. Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.