Manager, Arena Technology Operations

We are seeking an experienced and motivated Arena Technology Operations Manager to join our team. In this high-impact role, you will support all facets of engineering, repairs, maintenance and special projects for the arena technology team while playing a key role in broader department initiatives. Your role on the team: Manage a specialized team of Technology Support Engineers Supervise and mentor a diverse group of team members, providing guidance and support to ensure high performance and job fulfilment Daily collaboration with other leaders to build camaraderie and cross-functional efficiency, with an aim towards operational excellence for the team, department, and organization Manager will be expected to support, fill in, and advocate for a highly technical staff; functional knowledge and technical skills can be developed over time – willingness to learn is essential Position requires non-traditional availability: ability to flex hours for nights and weekends will be required to support events as the manager on duty Utilize a project management skillset to oversee capital construction projects, internal equipment installations and successful process development Lead department’s project management system, overseeing development of project plans, budgets and resource allocation Lead large-scale technology projects from initiation through completion, delegating smaller projects to team members as needed Coordinate with cross-functional teams, including own team and external stakeholders, to ensure project requirements are met and risks are effectively mitigated Oversee department asset management, including inventory management, routine maintenance and equipment lifecycles Apply the same rigor to internal maintenance procedures to ensure building and staff are equipped to support over 150 live events annually Work with Director, Arena Technology to ensure healthy lifecycles for equipment by maintaining a phased, budgeted equipment replacement plan Collaborate with Technology Services stakeholders on the implementation of asset management protocols Other duties as assigned. Your Skills and Experience: Exceptional organization, collaboration and communication skills People First, empathetic and supportive mindset as a leader Experience leading a team of 5 or more people in a fast-paced environment Ability to plan and execute projects with minimal direction from supervisor Experience developing, documenting, and implementing policies and procedures Proven track record of utilizing metrics and data collection in managing technology projects Experience utilizing Monday.com or similar project management tools Ability to illustrate project scope, deliverables, timelines and stakeholders, and then execute on a well-defined project plan Proven track record of record keeping and data management Experience in technology and operations environments Understanding of budget management and technology lifecycles Ability to problem solve in a timely manner Familiarity with control room operations, broadcast technology, systems and network administration, and/or live audio and lighting systems College degree or equivalent experience preferred Certifications (or proven experience) in any of the following highly preferred: CAPM, PMP, Q-Sys, Dante Minimum of 2 years of experience in a leadership role with multiple direct reports Minimum of 2 years of experience as an independent project manager, demonstrating proven ability to plan, manage and complete technical projects