Manager, After Sales Finance

**Who we are** With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility. **What we need** As the Manager, After Sales Finance you will lead and help mature the after-sales finance function, supporting service operations, warranty-related financial activities, operational costing, forecasting, reporting, and financial governance processes. You will partner closely with cross-functional stakeholders to develop scalable operational finance processes, improve financial visibility, and support strategic decision-making across the business. This position will report to the Director, Operations Finance. **What we do** The Finance organization partners across the business to support strategic decision-making, operational performance, financial planning, and scalable growth initiatives. The Operations Finance team specifically supports operational and service-related functions through forecasting, reporting, financial analysis, governance, and cross-functional business partnership to help drive efficiency, visibility, and operational excellence across the organization. **What you’ll do** - Serve as a subject matter expert in after-sales operations, warranty management, and operational performance best practices. - Lead the development and implementation of scalable business processes, governance frameworks, and operational tracking methodologies supporting service and warranty operations. - Partner closely with Service Operations, Supply Chain, Procurement, customer-facing teams, and leadership to drive operational excellence and business performance. - Identify operational challenges, perform root cause analysis, and lead problem-solving initiatives that improve service delivery, customer experience, and organizational effectiveness. - Lead cross-functional projects and strategic initiatives focused on process improvement, operational efficiency, scalability, and continuous improvement. - Develop operational and business performance metrics, reporting, and dashboards that provide visibility into warranty, service, supplier claim, and customer support activities. - Present business insights, operational recommendations, and performance updates to senior leadership and executive stakeholders. - Support forecasting, budgeting, operational analytics, and business planning activities related to after-sales operations. - Build strong partnerships with internal and external stakeholders to understand business needs and drive effective solutions. **What you’ll need** - Bachelor’s degree in Business, Operations, Supply Chain, Engineering, Finance, or a related field. - Minimum of 8 years of experience in service operations, warranty management, aftermarket operations, customer support operations, manufacturing operations, operational finance, or related business environments. - Prior people leadership experience preferred - Demonstrated experience implementing scalable business processes, operational governance frameworks, and performance management systems. - Proven project management experience leading complex cross-functional initiatives and driving organizational change. - Strong operational problem-solving skills with the ability to analyze complex business issues and implement practical solutions. - Experience supporting business planning, operational reporting, forecasting, or operational finance activities strongly preferred. - Experience working directly with customers or customer-facing teams and understanding customer service operations. - Demonstrated ability to communicate effectively with executive leadership and influence decision-making across multiple stakeholder groups. - Strong business acumen, analytical capabilities, and cross-functional collaboration skills. - Hybrid schedule (minimum 3…