Manager- Adult Services

**General Purpose**: Under administrative direction, plans, coordinates, and manages the adult services operations, programs, services, and personnel in an assigned Library Branch within the Detroit Public Library (DPL) system; plans and develops cooperative projects in the community; maintains collections relevant to program areas and assigned branch location; provides quality customer service; and supports organizational goals, policies and guidelines. **Supervison Received/Exercised**: Works under the administrative direction of the Library – Assistant Director – Branch Services; and does exercise supervisory responsibility. **Primary Duties & Responsibilities:** The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. In adult services area of assignment: • Plans, directs, coordinates, and reviews the work of assigned staff; assigns work activities and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and makes effective suggestions and recommendations. • Coaches, trains and motivates staff; coordinates and/or provides staff training; and assists with managing employee relations; assists with managing the workflow and prioritization of projects and measures the performance of the department and all related staff and recommends or suggests appropriate corrective action when necessary; provides advice and counsel to staff; develops developmental work plans for staff; recommends corrective actions, discipline and termination procedures as appropriate/necessary. • Performs a variety of administration responsibilities for assigned DPL branch location; assesses the position of the branch in the community to determine the direction for programs and materials acquisition; sets overall goals for the branch; evaluates locations of and makes necessary location changes of branch materials; collects and maintains branch data on circulation and service statistics for various reports and for community profile updates; prepares and submits branch data reports as requested/scheduled; coordinates and conducts annual inventory of branch equipment and furniture; and represents the branch at informational and planning meetings and relays pertinent information and direction received back to branch staff. • Provides a variety of customer service functions for assigned branch location; provides reference desk duties including locating or helping patrons locate requested materials and information; provides information and referral service for patrons in need of various services; places holds/requests into library operating system for materials not available at the local branch; phones customer to inform them when requested books/materials have arrived; maintains preference profiles of regular customers to set new books aside as they arrive; resolves customer disputes regarding fines, unreturned library materials, staff or customer conduct, and other various complaints; uses library computerized operating systems to check the status of patron records, place hold requests, and to update patron records. **Primary Duties & Responsibilities (Continued) :** • Substitutes for other librarians, and for managers at other branch locations; solves patron computer and peripheral equipment problems; monitors branch programs and makes adjustments to services and program as needed; types and submits Track-It work orders for problems with telephones, computers, and printers; responds to inquiries and follows up with patrons on unresolved problems. • Manages and administers a relevant collection for assigned branch location; purchases books and materials, continuations, and subscriptions to periodicals; acquires information from…