Manager, Accounting Operations

## The role We are seeking a Manager, Accounting Operations to lead our Accounts Receivable and Accounts Payable functions at a pivotal moment in the company's growth. This role owns day-to-day AR and AP operations — including billing, collections, payment processing, corporate credit card administration, and procurement — while partnering closely with the VP Controller on process improvement, systems, and controls. This position will report to the VP, Controller and manage a team of AR and AP specialists, partnering with FP&A, Sales/Revenue Operations, GL accounting, vendors and customers directly. Success in this role looks like: reduced AR risk and improved collections outcomes, a well-controlled and efficient AP and procurement function, successful implementation of supporting systems and processes, and a high-performing, well-managed transactional accounting team. ## What you'll do ### Accounts receivable • Manage the order entry and billing process, ensuring accurate and timely invoicing • Own the AR aging review and drive resolution of past-due balances • Set collections priorities and strategy — determine which accounts need escalation, payment plans, or credit holds • Investigate and categorize root cause of at-risk balances and report exposure to the senior leadership team • Recommend write-offs and reserve adjustments ### Accounts payable • Own AP processing oversight — exception handling, invoice approvals, and vendor query resolution • Manage vendor relationships and resolve payment disputes • Own payment run planning and disbursement scheduling • Maintain AP aging and open liability reporting • Administer the corporate credit card program — card issuance, spend limits, expense coding/reconciliation, and policy compliance • Own procurement process and systems on behalf of AP; purchasing decisions remain decentralized with the business, but AP owns the P2P workflow, vendor onboarding, and procurement platform administration ### Process improvement & systems • Lead implementation of a procurement tool and process, including P2P workflow, vendor onboarding, and approval routing • Drive continuous improvement of AP processes, including exception handling, invoice workflow, and payment operations efficiency • Evaluate and optimize collections effectiveness, including cash application accuracy, collections workflow, and reporting • Support Salesforce integration on the quote-to-cash side, ensuring order entry and billing data flows cleanly into AR • Lead system evaluation and ensure proper setup and configuration across the AR/AP toolset ### Team leadership & development • Manage the day-to-day work, quality, and performance of the AR and AP team • Own and maintain AR/AP procedural documentation and controls • Establish a culture of ownership, accountability, and continuous improvement across the transactional accounting function • Serve as the primary point of contact for AR/AP-related audit requests from external auditors ## What you'll bring • 7+ years of progressive accounts payable and/or accounts receivable experience, including direct people-management experience • Demonstrated ownership of a collections function or a strong track record leading vendor/AP operations with the ability to build AR expertise on the job • Experience with ERP platforms; hands-on experience with Sage Intacct strongly preferred • Experience leading or supporting procurement or AP automation implementations strongly preferred • Exposure to accounts receivable/collections automation tools (e.g., High Radius) a plus • Experience supporting CRM integrations (e.g., Salesforce) a plus • Strong vendor and customer relationship management skills, with sound judgment on escalation, credit risk, and dispute resolution • Track record of building and documenting scalable processes and controls in a growing organization • Experience in a multi-entity or multi-currency environment a plus • Experience supporting M&A integration accounting/systems work…