Managed Services Engineer I

Managing modern technology has become increasingly complex. As organizations scale across clouds, endpoints, and hybrid environments, IT operations and cybersecurity often remain fragmented, creating gaps in visibility, slowing response times, and increasing risk. Logically closes that gap. We unify IT operations and cybersecurity into a single, accountable operating model that reduces risk, accelerates response, and strengthens resilience across the systems businesses depend on. With shared visibility, integrated workflows, and clear ownership, organizations gain greater control, fewer blind spots, and more confidence in their technology. Our approach is cyber-first by design, embedding protection into every layer, from end user to edge to cloud. By combining AI-assisted monitoring with human-led expertise, we deliver faster insight, smarter decisions, and more effective outcomes without the complexity of siloed tools. For more than 20 years, Logically has partnered with mid-market and enterprise organizations to simplify complexity, reduce risk, and improve resilience, acting as a true extension of their teams with clear accountability and measurable outcomes. Logically. Cyber-First. Future-Ready. Why Work for Us - A culture built on doing the right thing - Work at the forefront of cybersecurity and emerging technologies - Collaborative, growth-oriented environment - Competitive compensation and benefits - Opportunities for professional development and advancement - Make a real impact by helping organizations reduce risk and build resilience Job Summary: The Managed Services Engineer I works as a member of a collaborative national support team that provides technical support to the clients of Logically. The Managed Services Engineer I will be expected to work on a variety of infrastructure environments which may include but are not limited to Windows Servers (Physical/Virtual), Windows Workstations, Switches, Firewalls, Access points, Data Storage Systems. In addition to this you will work with both Logically clients and vendors to resolve customer issues and requests in a timely manner. Job Duties & Responsibilities: - Manage the status of open tickets and complete technical and operational tasks to resolve issues and close tickets efficiently and correctly - 85% utilization required - Work tickets based on SLA priority and expiration and update tickets daily - Account for time by function and by the customer in ConnectWise with a high level of accuracy to include notes detailing customer work status to ensure continuity of service - Completion of any other ticket classifications in adherence with the ITIL system of Service Delivery (Type, Subtype, Item, as needed) - Deliver outstanding customer service on-site and remotely to customers - Communicate progress and advise customers on account status, and changes, make suggestions, serve as coach regarding products/services and through processes - Communicate and strategize with POD members on high-priority problems, critical status changes, customer matters, call aging, and training - Based on customer and company needs, work after hours and on weekends for scheduled projects and in emergency situations - Configuration, deployment, and installation of end-user workstations and client computers. - Installation of hardware to desktops, laptops, and servers. Including ram, storage drive, and graphics upgrades. - Preparing and staging network devices (servers, switches, firewalls) for remote configuration - Create and Maintain client standard operating procedures for computer builds. Qualifications: - College Degree not required, on the job technical support experience preferred - Minimum 1 year of experience in a closely related position doing MSP technical support/troubleshooting is preferred but not required - Familiarity with Microsoft Exchange, SQL, Sharepoint, Windows Server, ConnectWise, and Remote Desktop Services preferred - Experience in LAN/WAN and basic network troub…