Managed Services AI Platform Architect

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Managed Services AI Platform Architect is a hands-on technical leader responsible for designing, building, and scaling AI-powered operational capabilities across the Managed Services organization. This role is primarily execution-focused, with direct accountability for delivering agentic AI workflows that improve service performance and efficiency at scale. The architect will embed AI into core service delivery processes to drive measurable outcomes including incident deflection and ticket reduction, MTTR improvement, self-healing and automated remediation, knowledge-driven service delivery, and enhanced operational efficiency and client experience. While contributing to architecture standards and roadmap alignment, success in this role is measured by platform delivery, adoption, and operational impact.