Maintenance Supervisor - Arbor at Woodbury

## Description **ABOUT QUALITY MANAGEMENT GROUP:** We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future. Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability. The Maintenance Supervisor is responsible for: - Timely coordination, execution and thorough documentation of completion of all interior and exterior home repairs. This includes physical systems maintenance, monitoring and forecasting physical interior and exterior components of the home. - Administrative accountability includes use of mobile and fixed computerized applications to ensure that work assignments, progress, forecast, and history is thoroughly and timely documented to support fiscal goals of the property. - Direct supervision of Maintenance Technician. Accountable for property maintenance and maintaining operations within parameters of the property budget relative to Repairs and Maintenance, Unit Replacement, Contracted Services, and Capital Repairs categories. The Maintenance Supervisor reports to the Community Manager. The reporting hierarchy may also include management under a Senior Community Manager, Regional Manager and/or the Director of Operations. # ESSENTIAL RESPONSIBILITIES # Property Operations - Responsible for maintaining all areas of the home location in a safe, clean, and attractive manner. - Responsible for identifying, documenting, and repairing health and safety risks at each home location. - Responsible for identifying, documenting, and coordinating complete, correct, and timely repairs to exterior and interior of home where third-party vendor participation is required. - Responsible for recording, tracking, assigning, and completing Yardi work orders on common areas and within residential units within established completion timelines. - Responsible for maintaining company work van and storage areas in clean and organized manner, and equipment in good condition. - Maintain appropriate level of inventory relative to budget, using purchase orders appropriately. - Schedule and complete and/or assist in the turning of vacant homes prior to resident occupancy. - Coordinate with the Community Manager and perform annual home inspections. - Assist with preparing scopes of work for outsourcing third-party repair projects. - Participate in forecasting and scheduling short- and long-term capital repair needs of the home. - Maintain up-to-date knowledge regarding current contracts with vendors and suppliers. - Responsible for after-hour, weekend, and holiday emergency repair needs. - All other duties as assigned. **Compliance** - Participation in all maintenance projects and training classes as directed. - Comply with all aspects of Fair Housing and Harassment Awareness training and protocols in performance of all tasks and assignments. - Maintain, monitor and promote a safe work environment. **Financial** - Utilize company established protocols to forecast and maintain parts and supplies inventory. - Understand budget and applies expense control of home Repairs and Maintenance, Home Vacancy Turns, Contracted Services and Capital Repair budget categories. # Human Resources - Directly oversee the activities, including training recommendations and requirements of the Maintenance Technician who reports to the Community Manager. - Participate in hiring recommendations. - Manage and submit personal time and expenses daily to the Supervisor. - Must possess a valid California Driver License - Maintain positive relationships with internal departments. - Authorized to work in the United States for any employer # Customer Service - Respond to Community…