Maintenance Operations Manager

## Description **B I R G E & H E L D** *Investing in Communities to Transform Lives.* ***Supporting 4 Multifamily Communities**The Line, Park 66 Flats, River House, and Edgewater (Indianapolis, IN) Units - 386* **WHO WE ARE** It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.” **POSITION OVERVIEW** The **Maintenance Operations Manager** will oversee the day-to-day maintenance of the assigned B&H portfolio. This individual will be responsible for ensuring that physical assets are maintained to the highest standards, managing on-site maintenance teams, optimizing preventative maintenance programs, and ensuring compliance with safety and operational protocols. The ideal candidate is a hands-on leader with strong technical skills, excellent organizational abilities, and a proactive, solutions-driven mindset. This role reports to the Operations Manager. **KEY RESPONSIBILITIES** **Leadership and Team Oversight** - Oversee and support property-level Service Managers and maintenance staff across assigned B&H properties. - Train, mentor, and evaluate maintenance team members; participate in hiring, coaching, and performance reviews. - Foster a culture of safety, accountability, and high performance throughout the maintenance team. **Preventive Maintenance and Asset Preservation** - Develop, implement, and monitor preventive maintenance programs to reduce downtime and extend the life of community assets. - Perform regular property inspections and audits to identify maintenance needs, safety risks, and improvement opportunities. - Confirm accurate replacement of capital items, ensuring proper evaluation of repair vs. replacement decisions. - Ensure standard response expectations are met: completion of work orders within 48 hours (excluding emergencies) and unit turns within five(5) working days, unless otherwise directed by the Community Manager. **Project Coordination and Capital Improvements** - Partner with Operations Managers to schedule and execute renovation and capital improvement projects. - Monitor project timelines, budgets, and vendor performance to ensure timely and quality outcomes. **Regulatory and Safety Compliance** - Ensure all maintenance activities comply with OSHA regulations and local, state, and federal laws. - Promote and enforce safe work practices across all maintenance operations. **Vendor and Contract Management** - Manage vendor relationships and oversee third-party service providers, including those handling landscaping, HVAC, plumbing, and general maintenance. - Ensure cost-effective use of vendors while adhering to property budgets and prioritizing quality and value. **Inventory and Procurement Management** - Maintain control of maintenance supply inventories and oversee procurement of tools, parts, and equipment. - Ensure efficient and cost-effective supply usage across all communities. **Emergency and On-Call Support** - Provide after-hours support and respond to emergency maintenance needs across the portfolio as required. - Ensure on-call responsibilities are distributed and covered across all communities appropriately. **Performance Monitoring and Reporting** - Track and report key maintenance performance indicators (KPIs), including work order completion times, budget adherence, and asset condition trends. - Collaborate with leadership on improvement strategies and cost-saving initiatives. **Hands-On Support and Site Coverage** - Perform on-site maintenance work as needed to support property functionality…