Mailroom Associate

Job Title: Mailroom Associate Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday–Friday | 7:30 AM – 4:30 PM Responsibilities: Process and manage all accountable (signature-required) packages received from USPS, FedEx, UPS, DHL, and all courier, messenger, and third-party delivery services, ensuring accurate tracking and documented receipt. Receive, sign for, sort, and scan incoming mail and packages into the company tracking system throughout the day, ensuring timely and accurate processing. Deliver and collect mail and packages on assigned floors in accordance with established delivery schedules and service standards. Maintain current knowledge of employee locations, departmental moves, and organizational changes to ensure accurate and timely mail and package delivery. Investigate, track, and resolve missing or delayed packages, communicating status updates as necessary. Identify mislabeled, undeliverable, or unidentified mail and packages and return them to the appropriate sender or carrier. Prepare outgoing FedEx, USPS, and other courier shipments, ensuring proper packaging, labeling, and compliance with domestic and international shipping requirements. Maintain knowledge of carrier pickup schedules, shipping deadlines, and domestic and international shipping procedures. Operate and maintain mailroom equipment and cross-train on all mailroom systems and machinery to ensure operational coverage. Maintain organized mail sorting racks, work areas, and a clean, safe, and fully operational mailroom. Monitor and replenish paper supplies for copier and multifunction devices on assigned floors. Restock and organize office and mailroom supply cabinets on assigned floors, as needed. • Support departmental requests and special mailroom projects as assigned. Escort vendors, couriers, messengers, and catering personnel to the appropriate floor or designated recipient to ensure secure and timely deliveries. Safely lift and transport packages weighing up to 25 pounds and breakdown pallets as needed. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $25 — $25 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. Bonuses: Are available for employee and client referrals for current employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operatin…