Mail Center Manager

We are looking for a professional, upbeat **Mail Center Manager** to work in our **Hoboken, NJ** **office**. There will be a **two-week paid training**, starting on Day 1. This position is **NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.** To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you! ###### **Responsibilities will include, but are not limited to the following:** - Receive mail, scan into software and file appropriately - Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location - Answer inbound calls and in person inquiries from customers in a prompt and professional manner - Assist customers in person to retrieve their mail in a courteous fashion - Ascertain level of assistance needed to resolve inquiry and escalate when appropriate - Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients - Ensure the highest level of customer service - Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered - Perform other customer service responsibilities to assist the corporate office during busy times ###### **Requirements:** - Ability to work independently and handle confidential mail with absolute discretion - Results oriented - Strong work ethic - Organization skills are a must - Excellent verbal and written communication skills - Previous experience in an office coordinator role with an emphasis in customer service - Ability to lift and carry heavy items with minimal assistance up to 50 lbs on a regular basis. - Frequent bending, stooping, and reaching to handle materials or perform tasks. - Ability to stand, walk, and move around the work area for extended periods. - Ability to sit for extended periods while working at a computer. - Perform repetitive motions, including typing, data entry, and handling equipment. - Adequate visual and manual dexterity to operate computers and equipment safely. To learn more about this dynamic organization please visit us at http://www.ipostal1.com. *iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.*