Loyalty Relations Supervisor

## Company Description The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you! **What’s in it for you:** - Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family - Free meals at our on-site employee restaurant - Learning programs through our Academies designed to sharpen your skills - Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! - 401K, Direct Deposit, etc. - Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit! ## Job Description Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following: - Develop and maintain strong guest relationships to ensure guest loyalty. - Develop and maintain contacts and professional working relationships with counter parts in other Fairmont properties, the Scottsdale community and hospitality service providers in our area. - Audit Loyalty reports daily to ensure compliance with the loyalty program - Reconcile guest departures with points that have been posted, making corrections and adjustments as needed - Credit guest points, ensure accuracy of folios - Coordinate with Sales and Conference Services about Meeting Planner Points - Train all new hires on Loyalty Program - Send out any pertinent information for loyalty program to all impacted departments - Coordinate with F&B to ensure ALL Limitless Dining Points are accurate - Create loyalty accounts for all new users and maintain user logins - Verifying points that were manually posted - Pre-Arrival communication with higher tier loyalty guests - Purchase orders and inventory count for loyalty amenities - Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times. - Directly influences the future effectiveness of the hotel through involvement in training & motivation of Concierge and Front Desk teams. - Maintaining communication of up to date, accurate information between guests, staff, management and our business partners on a consistent basis. - Lead by example by providing exceptional guest service with a passion to continually exceed expectations and anticipate guest needs. - Strong and effective written and verbal communication with all other departments, highlighting guest requirements to ensure the proper level of service is delivered at all times. - Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable about all safety and emergency procedures. - Assisting with all other Front Office areas, including covering leadership shifts in other Front Office departments as needed - Performs any and all other tasks which are assigned by management. ## Qualifications - Proven leadership skills which support an environment of colleague development, interdepartmental teamwork and a passion for unequalled customer service. - A minimum of two years Front Office experience ideally with previous five diamond experience. - Self-motivated, resourceful, highly organized, extremely detailed, calm under pressure, effective at multi-tasking, prioritizing, follow up, thinking on the run, problem solving, a…