LOUNGE MANAGER

The **Lounge Manager** assists with nightly operations at **Le Bar Penelope**, ensuring exceptional guest service, smooth floor operations, strong team performance, and compliance with safety and alcohol-service standards. This role maintains a visible presence throughout the venue and helps create an elevated, energetic atmosphere. **Responsibilities** - Lead front-of-house operations and maintain a strong floor presence. - Ensure polished, attentive service and resolve guest concerns promptly. - Manage reservations, table assignments, guest flow, wait times, and venue capacity. - Recognize VIPs and regular guests and communicate special requests to the team. - Supervise, train, schedule, and evaluate front-of-house employees. - Coordinate with security, bartenders, servers, hosts, DJs, and management. - Monitor responsible alcohol service and address disruptive or intoxicated guests. - Control labor, beverage costs, inventory, waste, cash handling, and complimentary items. - Maintain venue cleanliness, organization, ambiance, and safety standards. - Complete nightly reports, incident reports, opening duties, and closing duties. **Requirements** - Management experience in an upscale lounge, nightclub, bar, hotel, or high-volume restaurant. - Strong leadership, guest-relations, communication, and conflict-resolution skills. - Knowledge of beverage service, nightlife operations, and responsible alcohol service. - Experience with POS and reservation systems such as Toast, and Resy. - Availability to work nights, weekends, holidays, and late-night shifts. - Ability to stand throughout the shift and lift up to 35 pounds. **Top Skills:** Guest Service, Nightlife Operations, Leadership, VIP Management, and Conflict Resolution.