Logistics Operations Management (Control Tower) - Bilingual (English/Korean)

## Company Description For More Open Positions Visit us at: ***http://recruiting.woongjininc.com/*** Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. Benefits - Medical Insurance - Vision Insurance - Dental Insurance - 401(k) - Paid Sick hours ## Job Description - Manage daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and OTR transportation. - Monitor shipment movement and transportation performance to ensure timely execution while proactively resolving operational issues. - Develop and maintain weekly and monthly operational reports, KPI dashboards, and executive presentations for management, customers, and headquarters. - Analyze transportation data to identify trends, operational risks, service failures, and cost-saving opportunities. - Manage relationships with ocean carriers, trucking companies, rail providers, warehouses, terminals, and other logistics partners to improve operational performance and customer satisfaction. - Review carrier performance and conduct regular business reviews to drive continuous service improvements. - Lead transportation optimization initiatives, process improvements, automation projects, and operational standardization. - Support transportation contract reviews, service agreements, and implementation of new logistics programs. - Coordinate with internal departments and overseas offices to resolve operational issues and ensure smooth shipment execution. - Lead and develop team members while promoting accountability, collaboration, and customer-focused service. - Support day-to-day operations as needed and lead by example with a hands-on approach. - Perform other job-related duties and special projects as assigned. ## Qualifications - Bachelor's Degree required. - Bilingual in Korean and English required. - 8+ years of transportation, logistics, freight forwarding, or supply chain related experience. - Strong experience with drayage, rail transportation, transloading centers, warehouse operations, and OTR transportation. - Strong understanding of international transportation, ocean shipping, freight forwarding, and North American transportation networks. - Experience managing transportation vendors, carrier performance, and customer relationships. - Advanced proficiency in Microsoft Office applications, especially Excel (Pivot Tables, XLOOKUP/VLOOKUP, data analysis) and PowerPoint. - Excellent analytical, organizational, problem-solving, and project management skills. - Ability to prioritize multiple projects and consistently meet deadlines in a fast-paced environment. - Strong presentation, communication, and interpersonal skills with the ability to work effectively across cross-functional teams. - Experience leading, coaching, and developing team members with effective leadership. - Experience with TMS, WMS, ERP, or logistics visibility platforms preferred. - Self-motivated, reliable, and committed to delivering high-quality work on time. - Hands-on leader who is willing to support the team with both operational tasks and strategic projects. - Ability to travel up to 20% within the U.S ## Additional Information All your information will be kept confidential according to EEO guidelines. \*\*\* NO C2C \*\*\*