Lobby Lead

We are a seeking a qualified individual with a strong work ethic, a commitment to excellence, the willingness to go above and beyond and a desire to join an incredible team. You will have the exciting opportunity in a company that has earned The Great Place to Work® eight years in a row and counting. You will also be challenged by the high-energy, fast-paced environment where you will be a key player in providing excellent service to homeowners and board members. If you want a vital position, you are well-spoken and have excellent multi-tasking skills then consider working for us. The ideal candidate must present professionally, work independently and with minimal supervision. Will maintain a positive business relationship with all owners, residents, board members, and coworkers. - Address & assist all walk-in clients during lobby hours of 8:00 am – 5:00 pm - Keep inventory & stock client needed items. These include but are not limited to keys, stickers, fobs, pet tags, and pool passes. - Update and maintain client data base with changes to pool, keys, parking, moves, etc. - Check and Distribute the fax email inbox - Answer emergency calls and forward as necessary. - Work directly with Community Managers to review changes to rules & regulations related to pool, keys, parking, moves, etc. - Address incoming customer care mail on a daily basis. - Follow up on returned homeowner move fees & room rental fees. - Back up for sorting UPS mail. - Receive all packages and distribute to correct departments. - Helping support the customer service team with Voice mails & emails during downtime. - Greet, direct and document all visitors, vendors, clients, job candidates, new employees and customers. - Answers main line phone and directs calls accordingly. - Other duties as assigned. Hrly: $18.00 - $20.00, DOE **Skills/experience needed to be successful:** - Organized, responsible, dependable, positive attitude, professional. - Administrative skills/experience such as typing/data entry faxing, copying and mailing. - Candidates should have a solid background in Customer Service - Real estate/property management background is a plus - Excellent written and verbal communication skills - Excellent customer service and service recovery skills - Excellent listening skills - Proficient navigating through the internet - Other than scheduled break and lunch periods, you will be required to be at your work station performing applicable duties - Adherence to firm, pre-determined break periods - English-Spanish bilingual is a plus.