Loan Servicing Representative I

ABOUT US Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation. At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you. Check out our video here https://www.youtube.com/watch?v=UCWaDxFnla8&ab_channel=CoastalCommunityBank! OVERVIEW Work within the credit department to support, input and track loan documentation issues. Assist processors with credit duties. Performs moderately complex clerical duties related to commercial and consumer loans. This is a hybrid position requiring 2 to 3 days per week at our Silver Lake Branch. Candidates must be located in the greater Seattle area. RESPONSIBILITIES TO INCLUDE - Calculate and process payoffs ensuring funds are applied to appropriate accounts - Release collateral (reconveyances, partial releases, titles, UCC, etc) relating to payoffs ensuring that collateral is released in accordance with loan terms - Processes participation advances, payments, payoffs and wires, reviews reports and calculates participation percentages to ensure we are in balance with participating banks - Process daily incoming mail, scan, file and update exceptions, request updated insurance on expired policies. - Serves as a customer service representative answering all telephone and written requests to resolve client problems with payments, payoffs, copies, balance information, interest calculations etc., - Pay bills for title, recording, appraisal etc., update spread sheet. - Responsible for working exception reports for outstanding documents, insurance, uccs, etc., - Complete Line of Credit advance requests - Balance Loan Servicing GL’s daily and monthly - Book commercial and consumer loans to core system and disburse loan proceeds - Scan new loans files as needed - Create and maintain loan files - Compliance with all regulatory requirements - Provide customer service in accordance with Coastal’s Core Values - Other duties as assigned QUALIFICATIONS - Proven effective verbal and written communication skills - Required to handle multiple tasks at the same time - PC experience navigating in a Windows environment and using multiple applications - Prior experience with personal computers and Windows based software and excel spreadsheets. - Cooperative, professional attitude with customers, lenders and co-workers - Must have excellent attention to detail to ensure timely and effective communication with customer until request/issues have been resolved EDUCATION & EXPERIENCE - Associates degree (AA) or equivalent from two-year college or technical school preferred - six months to one-year related experience and/or training; or - equivalent combination of education and experience. HOW YOU’LL THRIVE AT COASTAL - Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development. - Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference. - Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust. - Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box. - Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies fo…