Loan Processing Supervisor (10050)

## Role In line with AltaOne's mission, vision, and values, the Loan Processing Supervisor oversees the daily activities of the consumer loan processing and funding team to ensure timely, accurate, and compliant loan processing. This role provides direct supervision, guidance, and quality control for loan processors while supporting a high level of member service and operational efficiency. The Supervisor works closely with lending leadership and internal partners to maintain workflow standards, meet service level expectations, and ensure regulatory compliance throughout the loan lifecycle. ## Major Duties and Responsibilities Supervise daily loan processing, documentation, and funding activities for consumer loan products. Monitor loan queues, aging, and pipelines to ensure loans are processed accurately and within established service level agreements (SLAs). Ensure loan packages are complete, accurate, and compliant prior to funding. Serve as the primary escalation point for complex processing issues, documentation discrepancies, and member concerns related to loan processing. Coordinate workload distribution to balance capacity and meet volume demands. Directly supervise loan processors, providing day-to-day support, guidance, and direction. Conduct regular check-ins, performance coaching, and feedback to reinforce expectations and promote continuous improvement. Assist with onboarding and training of new loan processing staff. Support employee development by identifying training needs and reinforcing best practices. Participate in performance evaluations and recommend corrective action when necessary, in partnership with leadership and HR. Ensure loan processing activities comply with federal and state regulations, NCUA guidelines, and internal policies and procedures. Perform regular quality control reviews of processed loans to identify errors, trends, or training gaps. Partner with Compliance, Quality Assurance, and Internal Audit to address findings and implement corrective actions. Maintain accurate documentation and records in accordance with regulatory and internal requirements. Identify opportunities to improve efficiency, reduce errors, and enhance the member experience within loan processing workflows. Assist in the development and refinement of procedures, job aids, and training materials. Provide input and feedback to lending leadership regarding workflow challenges, staffing needs, and system performance. Support the implementation of system updates, process changes, and new loan products as assigned. Work collaboratively with underwriting, branches, call center, and other departments to ensure a seamless end-to-end lending process. Communicate clearly with team members regarding priorities, changes, and expectations. Provide reporting and operational updates to management related to loan volumes, processing times, and quality metrics. Perform other duties as assigned. ## Knowledge and Skills **Experience** Two to Five years of similar or related experience, including time spent in preparatory positions. **Education/Certifications/Licenses** A high school degree or GED is required. **Interpersonal Skills** A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. ## ADA Requirements **Physical Requirements** Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copier…