LOA Intake Coordinator

The **Leave of Absence (LOA) Intake Coordinator** serves as the first point of contact for team members requesting or inquiring about leave benefits. This position is responsible for receiving leave requests, educating team members on available leave programs, initiating leave cases, collecting required documentation, and ensuring accurate and timely case intake. This position requires a hybrid work schedule, including regular onsite attendance to support business operations, collaborate with internal partners, handle confidential documentation when necessary, and participate in team meetings and training. The schedule is determined by business needs and may be adjusted as operational requirements change. **Principal Accountabilities:** - Review incoming documentation to ensure completeness and accuracy. - Triage incoming cases and documentation to prioritize urgent or time-sensitive requests. - Request and follow up on missing information from team members and healthcare providers as needed. - Maintain accurate and up-to-date case records while safeguarding confidential medical information. - Monitor intake work queues and ensure service level expectations are consistently met. - Perform intake duties to prevent case backlogs and maintain workflow efficiency. - Complete and process New Jersey state leave forms in compliance with applicable regulations and timelines. - Coordinate courier services for receipt and delivery of documentation as needed. - Provide centralized data entry in AbsenceSoft to ensure accurate records and eliminate gaps between effective dates and transaction dates. - Respond to phone calls, emails, and electronic inquiries in a timely and professional manner. - Escalate complex or sensitive cases to Leave Case Managers when appropriate. - Support continuous process improvement initiatives to enhance efficiency and service quality. - Participate in cross-training and assist with departmental projects. - Perform other duties as assigned ### Qualifications **Education/Experience** - High school diploma **required**. - Bachelor's Degree **preferred** from an accredited college or university in Human Resources Management, Labor Relations, Public Relations, Healthcare Administration, or a related discipline - Two or more years of customer service, human resources, leave administration, benefits, or healthcare experience **preferred**. - Experience handling confidential information. - Strong verbal and written communication skills. - Excellent organizational and time management skills. - Ability to manage multiple priorities in a fast-paced environment. - Experience with leave management software. - Healthcare or large employer HR experience. ### About the Team Atlantic Health System is at the forefront of medicine, setting standards for quality health care powered by a workforce of more than 18,000 team members and 4,800 affiliated physicians dedicated to building healthier communities, the system offers more than 400 sites of care, including eight award-winning medical centers. Specializing in cardiovascular care, cancer care, orthopedics, neuroscience, pediatrics, women's health and rehabilitation medicine. Atlantic Medical Group, comprised of 1,000 physicians and advanced practice providers, represents one of the largest multi-specialty practices in New Jersey and includes finance, legal, marketing, human resources, talent acquisition, ISS and more. Caring for our patients, our team members and the communities we serve is our central mission. ### About the Company At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilit…