LMS Specialist

### Role Summary (Must be located within Colombia Region) We are seeking a detail‑oriented and technically skilled **LMS Specialist** to support our Learning Pool platform. This role will focus on configuring and maintaining the LMS, assisting instructors with course development, integrating Learning Pool with enterprise systems, and ensuring a seamless learning experience for staff and learners. The LMS Specialist will also provide training, documentation, and ongoing support to maximize adoption and engagement. ### Key Responsibilities **1. Learning Pool Configuration & Support** - Assist the LMS Administrator in setting up and configuring courses, user roles, and platform features. - Advise on and implement eLearning best practices, leveraging SCORM/xAPI standards. - Provide front‑line support to instructors and learners, resolving technical inquiries and usage challenges. **2. Course Development Support** - Guide instructors on structuring eLearning content and incorporating multimedia elements. - Leverage Learning Pool’s built‑in tools to enhance learner engagement. **3. Technical Implementation & Integration** - Collaborate with IT, HR, and other teams to integrate Learning Pool with enterprise systems. - Troubleshoot technical issues and escalate complex problems as needed. - Stay updated on new Learning Pool features and recommend enhancements. **4. Quality Assurance & Testing** - Develop testing protocols for new configurations, course content, and feature rollouts. - Conduct user acceptance testing (UAT) with instructors and learners. - Document and track issues, coordinating resolutions with relevant teams. **5. Training & Stakeholder Engagement** - Deliver training sessions for staff and faculty on course creation and LMS usage. - Develop user‑friendly guides, job aids, and video tutorials. - Organize workshops and webinars to promote eLearning best practices. ### Required Skills & Qualifications - Bachelor’s degree in Education, Instructional Design, IT, or related field. - 3+ years of experience in LMS administration or eLearning support (Learning Pool experience preferred). - Strong knowledge of SCORM/xAPI standards and eLearning best practices. - Proficiency in troubleshooting LMS issues and supporting integrations. - Excellent communication and stakeholder engagement skills. ### Preferred Skills - Experience with enterprise system integrations (HRIS, ERP, CRM). - Familiarity with cloud‑based LMS environments. - Background in instructional design or adult learning methodologies.