LiveOn Product Quality Engineer

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. We are looking for someone to join the iPhone LiveOn team. LiveOn is a small team within the iPhone Quality organization that facilitates unreleased products to be “lived on” by Apple employees outside of labs, networks and campuses, through unpredictable real life usage. Our goal is to enable discovery and resolution of unique high impact customer issues and to capture real world user feedback and sentiment on product performance and features so that we can ship the best experience to our customers, delivering the surprise and delight and high customer satisfaction for which Apple is known. This is a highly cross-functional role that will work closely with various Hardware and Software Engineering functions, Design teams, Quality and Operations. If you are passionate about iPhone, the iPhone ecosystem and the customer experience, and love working in a dynamic environment where you will need to rise to meet every day challenges with a whatever it takes attitude, we want you to join our team! ## Description In this role, you will be involved in shaping future products at Apple. The LiveOn Engineering team works across the development process and interacts with development teams, technology teams and a multitude of passionate employees testing and reporting issues with unreleased prototype hardware and software. The LiveOn Engineer will be critical to the success of the program, capturing feedback, driving closure on open technical issues, surveying and summarizing customer insights and sentiment, and developing and improving tools. ## Responsibilities Involvement in every aspect of a LiveOn program from inception to close: scoping the program and requirements, gaining approval, execution, lessons learned and ongoing improvements Work cross functionally to effectively acquire and report user experience feedback Track technical issues identified, working with the relevant teams to drive to closure Build surveys and tasks that will provide critical insight to user behavior and sentiment Summarize key findings, issues and take aways to cross functional leaders and executives Manage and track device distribution Perform device characterization and testing ## Minimum qualifications 3+ years of experience in Product Development and/or Manufacturing BS degree in Engineering Field or Human Factors Engineering ## Preferred qualifications Quick learner of new technical concepts, with an understanding of fundamental engineering principles from hardware, software, services and the customer experience across all three Exceptional at building relationships and working collaboratively across diverse technologies and cross-functional teams in a dynamic, hands-on environment Ability to partner with Engineering and Manufacturing teams Superb organizational and time-management skills with the ability to work on multiple projects and issues concurrently Excellent communication skills, with ability to clearly convey a message, present findings and suggest recommendations to all levels of stakeholders, including executive management High level of initiative and attention to detail Passionate and inquisitive, seeking to pursue everyday problems in innovative ways Knowledge of product development and manufacturing processes Data-driven and results oriented