Live Selling Support specialist

**Live Selling Support Specialist** **Midwest Cards** **Department:** Live Selling / E-Commerce **Reports To:** Live Selling Department Manager **Job Type:** Full-Time **About the Role** Midwest Cards is looking for a detail-oriented Live Selling Support specialist to join our growing live commerce team. This role sits at the intersection of production, operations, and technical support — working directly with our live sellers and department manager to keep shows organized, on schedule, and running smoothly on Whatnot. You'll be the behind-the-scenes engine that helps our streams look polished, run efficiently, and hit their sales goals. This is a great fit for someone who loves organization, thrives on checklists and process, has a good eye for production quality, and is comfortable troubleshooting tech on the fly. **What You'll Do** Show Planning & Coordination - Work with live sellers and the department manager to plan and structure breaks for upcoming shows - Build, review, and dissect checklists to ensure every show is fully prepped before it goes live - Schedule shows on Whatnot and manage the show calendar - Create eye-catching, on-brand thumbnails for scheduled Whatnot shows Technical & Production Support - Provide real-time technical support for OBS (Open Broadcaster Software) and other backend streaming systems during live shows - Troubleshoot audio, video, overlay, and connectivity issues quickly to minimize downtime - Monitor stream quality and flag issues before they impact the viewer experience - Help maintain and improve scene setups, overlays, graphics, and other OBS assets Production Quality - Identify opportunities to elevate the overall look, feel, and flow of our streams - Partner with sellers to refine pacing, presentation, and on-screen visuals - Stay current on Whatnot platform updates, best practices, and live commerce trends - Support post-show wrap-up, including reviewing footage/metrics for quality improvement **What We're Looking For** - Highly organized with strong attention to detail — you catch the small things others miss - Comfortable working with checklists, schedules, and repeatable processes - Hands-on experience with OBS or similar streaming/broadcast software (required) - Familiarity with Whatnot or similar live selling/live commerce platforms preferred - Basic graphic design skills for creating thumbnails (Canva, Photoshop, or similar) - Strong problem-solving skills and the ability to stay calm troubleshooting under pressure, including during live broadcasts - Excellent communication skills and ability to collaborate with sellers, managers, and other team members - Flexible schedule — able to support shows during evenings/weekends as needed - Passion for or familiarity with trading cards/collectibles is a major plus **Why Join Midwest Cards** You'll be part of a fast-growing live commerce team where your work directly shapes the viewer experience for thousands of live shoppers. If you love a mix of behind-the-scenes production, tech troubleshooting, and organizational problem-solving, this role offers a front-row seat to the future of live selling. To apply, please submit your resume and a brief note about your experience with OBS and/or live streaming platforms. ​