Live Ops Manager

Devoted Studios is a globally remote game development company specializing in Co-development, Porting, and End-to-End Art Production for the global gaming industry. We collaborate across time zones to support projects on all major platforms, engines and styles - from AAA titles to emerging technologies. Our team includes world-class talents who bring deep expertise in external development, pipeline optimization, and creative problem-solving. Whether it’s porting games to new systems, enhancing gameplay features, or crafting stunning visuals, Devoted Studios operates as a trusted, flexible extension of our partners’ internal teams. We are proud to be the development partner of choice for industry leaders such as: - **Epic** - **Xbox** - **Meta** - **Obsidian Entertainment** - **Riot** - **Gearbox Software** The Live Ops Manager bridges the space between technology and player experience. They are the person who ensures server reliability during a world-scale in-game event, who coordinates the cross-functional response when something breaks, who governs the cadence of in-game content rollouts, and who reads player data to understand whether the live experience is working or quietly eroding. This is not a community manager who also handles incidents. It is not an SRE lead who occasionally talks to designers. It is the operational centre of gravity for live service delivery — leading engineers, producers, data analysts, and QA through the full cycle of a living, breathing game. Key Responsibilities: - Coordinates SRE, engineering, and production during live outages and degraded service events. Runs post-mortems. Drives structural improvements so the same incident does not recur. - Plans, coordinates, and launches in-game events end-to-end. Owns the event readiness checklist — content, infrastructure scaling, QA sign-off, comms. Is accountable if an event ships broken or at the wrong time. - Governs the curation, scheduling, and rollout of live in-game content — item shops, seasonal offers, rotating content. Owns the content calendar and coordinates across product, design, and monetisation. - Reads live telemetry to understand player behaviour, retention signals, economy health, and event performance. Surfaces insights that inform content decisions and monetisation tuning. Works alongside data analysts — does not replace them. - Holds the connective tissue across SRE, QA, community management, and product. Ensures new features integrate into the live environment without surprises. Runs the operational readiness gate before major launches. - Maintains runbooks, incident playbooks, content rollout SOPs, and post-mortem documentation. The live operations function does not depend on any one person's institutional memory. - 5+ years of experience in live operations, site reliability, or technical game production — with at least 2 years in a role where they were responsible for live service uptime on a multiplayer title - Proven incident command experience: has run a live incident bridge, not just participated in one. Has written and acted on post-mortems. - Experience coordinating cross-functional teams: SRE/engineering, QA, community, and product in the same operational context - Hands-on with live monitoring tools: Datadog, PagerDuty, Grafana, Splunk, or equivalent. Can read a dashboard and ask the right question. - Content operations experience on a live game: has owned or co-owned a content calendar, item shop curation, or in-game event rollout for a major multiplayer title - Data literacy: comfortable reading player telemetry, retention metrics, and economy KPIs — and translating them into operational decisions. Not a data scientist, but not data-avoidant. - Strong async communication: produces clear, concise written updates for both technical (SRE) and non-technical (community, product) audiences - Remote-first discipline: has led live ops in a distributed environment across timezones ### **Preferred** - Experience at a major F2P…