Live Depart Administrator

POSITION SUMMARY The Live Depart Administrator is responsible for monitoring and supporting live load operations to ensure on-time service, accurate communication, and compliance with company standards. This position plays a critical role in maintaining driver performance, customer satisfaction, and operational efficiency through proactive tracking, auditing, and communication. RESPONSIBILITIES AND DUTIES · Complete live loaded call audit processes to ensure accuracy and compliance with company standards · Perform detention audits and ensure proper documentation and follow-up · Analyze dispatch information to assess driver ability to meet service requirements and timelines · Proactively monitor on-time pickup and delivery performance, as well as freight security, using prescribed systems · Coordinate load relays as necessary to prevent service failures, following established guidelines and procedures · Effectively communicate company policies, expectations, and service standards with drivers · Maintain a clear understanding of driver and customer interactions to support service success · Utilize AS400, Qualcomm, multi-line phone systems, and email to manage daily operations · Answer multi-line phones promptly to maintain communication standards with drivers · Process Qualcomm messages in a timely and accurate manner · Communicate service issues, delays, or driver concerns to Fleet Managers and leadership as appropriate · Maintain punctuality, organization, and efficiency in completing all assigned duties · Ensure consistent, professional communication with internal departments and drivers REQUIRED SKILLS AND ABILITIES · Strong verbal and written communication skills · Ability to multitask and work in a fast-paced, high-pressure environment · Strong attention to detail and problem-solving skills · Working knowledge of dispatch systems and communication tools (AS400, Qualcomm preferred) · Ability to analyze information and make timely, effective decisions · Proficient in Microsoft Office (Word, Excel, Outlook) QUALIFICATIONS · High School Diploma or equivalent required · Transportation/logistics experience preferred · Experience in dispatch, call auditing, or driver management highly preferred PHYSICAL REQUIREMENTS · Prolonged periods sitting at a desk and working on a computer · Frequent phone communication · Occasional lifting up to 15 pounds