Litigation Client Service Specialist (Legal Administrative Assistant)

As a member of the Client Service Team (CST), the Client Service Specialist (CSS) is responsible for providing legal administrative support to a team of attorneys, including the Office Managing Partner, by performing complex, administrative assistance using specialized knowledge of the assigned practice area(s). The CSS works collaboratively and cooperatively with others in a team-oriented environment to deliver the highest level of service to internal and external clients. **ESSENTIA** **L FUNCTIONS:** **Attorney Support** - Provide superior client service by answering and screening calls in a courteous and timely manner and providing other client assistance when needed. - Work closely with attorneys and clients to ensure seamless transfer of information. - Facilitates the management of client specific data to enhance the overall approach to dedicated interactions. - Manage workflow of assigned tasks and projects, prioritizing incoming tasks to meet deadlines and coordinate with other support services to complete work. - Manage attorney calendars and assist in meeting deadlines, coordinate attorney and/or client travel arrangements and collaborate with the client regarding same. - Prepare legal documents, memoranda, and correspondence from draft or dictated text. - Create, edit, format, and proofread documents, spreadsheets and presentations with the highest level of accuracy and attention to detail. - Assist multiple attorneys as primary assignment and provide additional support, back‐up, and PTO coverage for the CSS assigned to the team. - Transmit legal documents, memoranda, and correspondence to clients, witnesses and court officials by electronic filing, fax, email, mail and/or messenger. - Process new business requests by working closely with the New Business Intake Team by opening new matters; preparing and reviewing conflicts submissions; close matters; and create and maintain client case files using appropriate recordkeeping software. - Calendar all critical deadlines and other dates requiring action into a calendaring database and ensure accurate calculations; maintain and manage these deadlines. **Collaboration and Teamwork** - Work proactively with Legal Team Assistants to accomplish tasks. - Collaborate with resources, including Attorney Resource Center, as appropriate to complete projects and tasks. - Adhere to all firm policies, procedures, standards and guidelines while maintaining confidentiality. **ADDITIONAL FUNCTIONS:** - Other related duties, as assigned. **QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):** **Education:** - Associate’s Degree preferred; Bachelor’s Degree a plus; applicable work experience may be considered in lieu of a degree. **Experience:** - Minimum of five (5) years related experience at a law firm or legal or corporate department required. - Strong experience in Florida local and state electronic court filing procedures required. **Knowledge, Skills, & Abilities:** - Ability to effectively gather and summarize data for reports, find solutions to various administrative problems and prioritize work. - Working knowledge of Florida state and local court filing procedures and federal court rules. - Must exhibit a high degree of initiative in managing multiple priorities simultaneously in a fast-paced, high-pressure, deadline-driven and detail-oriented work environment utilizing excellent judgment, initiative, decision-making skills and the ability to work independently. - Excellent verbal and written communication skills. High level of inter-personal skills required to handle sensitive and confidential situations. - Position requires a highly professional demeanor and appearance including possessing poise, tact and diplomacy. - Ability to maintain highest level of confidentiality and provide outstanding customer service to internal and external clients/contacts. - Proven proficiency using legal terminology and experience working in related practice area(s). - Experience with…