Lien Researcher�

Capitol Services is currently seeking a Lien Researcher to join our growing team! Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees. Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer. About the role: You will be working in our Austin, TX location processing orders related to public record research and filing. This role involves working fill-time, Monday through Friday. What you will do: Communicate with coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner Utilize Capitol Services� Order Entry system for processing client orders Follow system prompts related to client preferences, Finance department warnings, and other information closely Access public record websites for the purpose of researching filed liens and litigation Follow established reporting guidelines when building lien search reports based on evidence received Submit prepared filings to correspondents or state/county offices directly for filing Maintain clear records throughout transactions to ensure accurate results and invoicing Provide training to new hires within the department Who you are: Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have a strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion. Excellent communication skills: You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with coworkers, correspondents, and others. Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise. Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions. Positive attitude: You demonstrate a positive attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise. Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints. Reliable: You are able to work during our regular business hours in our Austin office. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times. Technical competencies: You are comfortable using Microsoft Software (Outlook, Word, and Excel) and interacting with Adobe PDF documents. Office environment: You are able to remain in a stationary position 75% of the time. What we offer you: $20.00 hourly rate Discretionary bonus awarded annually, depending on company and individual-level performance, typically 4 weeks of pay 3 medical plans to choose from, including a 100% employer-paid option for the employee 100% employer-paid dental and vision benefits for the employee 401(k) with scheduled employer contribution Employer-paid employee assistance program, as well as life and long-term disabili…