Library Assistant (Part-Time 20 Hours)

**Online Applications will be accepted starting on Thursday, July 16, 2026 at 9:00 A.M. and will close once 200 complete applications are received.** The City of Pasadena is currently seeking a creative, enthusiastic, and team-orientated Part-Time Library Assistant (20 hrs/week) who will provide excellent customer service and promote a positive library experience to all users and visitors in our City's libraries. The Library Assistant is a first point of contact for the public and represents the Department and City by providing first-class customer service to Library patrons, assisting with technology, library programs, outreach and more. **IDEAL CANDIDATE** The ideal candidate will have a strong customer service background with experience working in libraries, preferably in a public library setting. This person will have excellent communication and interpersonal skills, strong problem-solving skills, be flexible and positive, as well as have a strong work ethic. The major responsibilities of this position are listed below. For more detailed information, please review the [job description](https://www.governmentjobs.com/careers/pasadena/classspecs/1106967?keywords=library%20assistant&pagetype=classSpecifications). - Employing active listening and excellent customer service in every interaction, answers directional and basic reference questions; determines patron needs and assists patrons in locating books, periodicals and other print and non-print materials; instructs patrons on use of print, online and other library resources; searches for reserve requests, places materials on hold and prepares materials for transit; rotates periodicals as needed; accepts donated materials and prepares receipts; processes library materials. - Performing a variety of routine and complex circulation duties, issues new or replacement cards for patrons; checks in/out library materials; retrieves materials placed on hold and pulls expired/lapsed holds; collects payments for services or fees and resolves basic patron account issues. - Assists with library programs including book discussion groups, story hours, class visits and book talks; prepares displays and bulletin boards; sets up audio/video equipment and craft supplies; may conduct teen or child programs following established procedures. - Collects data and information for library activity reports and statistics regarding circulation and reference services. - Assists patrons with internet use, explains internet policy and troubleshoots basic internet and printer problems; assists patrons with e-book devices. - Provides basic technical support to patrons in the uses and operations of library equipment including, but not limited to, computers, printers, scanners, copiers and microfilm. - Submits inter-library loan requests; retrieves and sends books to other libraries or places on hold shelf; monitors and follows up on overdue materials. - Assists with facility maintenance functions including turning on/off lights and computers, unlocking or locking doors and gates, reporting facility or security issues promptly and keeping library facility clean. - May be responsible for ordering library supplies. - Performs related duties as assigned. **COMPETENCIES** The following list represents the core competencies needed for success in this position. - **Customer Focus** - Attending to the needs and expectation of customers. - **Teamwork** - Collaborating with others to achieve shared goals. - **Innovation** - Imagining and devising new and better ways of doing things. - **Adaptability** - Responding positively to change and modifying behavior as the situation requires. - **Self-Management** - Showing personal organization, self-discipline, and dependability. - **Handling Stress** - Maintaining emotional stability and self-control under pressure, challenge, or adversity. **EDUCATION AND EXPERIENCE** - Graduation from an accredited two-year college with an Associate of Arts degree - one year experience p…