Level II Helpdesk Technician

**Job Title:** Level II Helpdesk Technician **Location:** East Quogue, NY Onsite Full time **Schedule:** Full-time, Monday–Friday, 8:00 a.m.–4:00 p.m. ET, with one evening IT support meeting per month. Overtime is paid for the additional evening hours worked. # Support Technology That Makes a Difference Are you an IT professional who enjoys solving technical challenges, helping people, and working in an environment where your contributions have a meaningful impact every day? Acture Solutions is seeking a **Level II Network & Systems Technician** to join our Onsite Services team supporting a public-sector client on Eastern Long Island. This is an excellent opportunity for an experienced desktop support professional looking to expand their systems and network administration skills while working alongside a collaborative team of senior engineers. Every day brings something different—from supporting end users and managing Microsoft 365 to troubleshooting network issues, deploying new devices, and participating in infrastructure improvement projects. If you're passionate about technology, enjoy building relationships with users, and want to grow your career in systems administration, we'd love to hear from you. ## What You'll Do As the primary onsite technology resource, you'll provide technical support for end users while assisting with the administration and maintenance of the organization's IT infrastructure. Your responsibilities will include: - Provide desktop and technical support for end users - Administer Active Directory and Microsoft Entra ID user accounts, groups, and permissions - Support Microsoft 365, including Exchange Online, Teams, and SharePoint - Deploy, image, configure, and troubleshoot Windows PCs, Chromebooks, laptops, and tablets - Administer endpoint management platforms such as Intune, Jamf, or Google Admin - Troubleshoot network connectivity, wireless access points, switches, routers, DNS, and DHCP - Assist with Windows Server administration, patching, and virtualization environments - Support backup verification and disaster recovery processes - Maintain technical documentation and asset inventory - Support audio/visual equipment and VoIP systems - Participate in hardware refreshes, infrastructure upgrades, and technology projects - Collaborate with senior engineers to resolve escalated technical issues and implement new technologies ## What You'll Bring We're looking for a customer-focused IT professional who enjoys both end-user support and expanding their technical expertise. ### Required Qualifications - Minimum three (3) years of desktop support experience - Minimum two (2) years supporting Microsoft server and network environments - **CompTIA A+ Certification** - **CompTIA Network+ Certification** - Experience supporting: - Active Directory - Microsoft Entra ID (Azure AD) - Microsoft 365 - Windows Server - TCP/IP networking - DNS and DHCP - Google Workspace - Experience deploying and imaging endpoint devices - Strong troubleshooting and customer service skills - Excellent written and verbal communication skills - Ability to work independently in an onsite environment ## Preferred Qualifications - CompTIA Security+ - Cisco Certified Network Associate (CCNA) - Experience with VMware vSphere or Hyper-V - Experience with Intune, Jamf, or Google Admin MDM - Previous experience supporting K–12 organizations, municipal organizations, or Managed Service Providers (MSPs) - Basic PowerShell scripting experience ## What Makes You Successful Successful candidates demonstrate: - A passion for helping others solve technical problems - Professional communication with end users and leadership - Strong analytical and troubleshooting abilities - Organization and attention to detail - Accountability and reliability - The ability to manage multiple priorities in a fast-paced environment - A collaborative mindset and willingness to continue learning ## Why Join Acture Solutions? At Acture Solutions, you'll work alongs…