Leisure Travel Advisor

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. CI Azumano is seeking a Travel Advisor in Vancouver, Washington. This position will service CI Azumano's vacation clients by planning, arranging, securing vacation reservations with airlines, car rentals, hotels, preferred tours and cruise lines. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Basic Qualifications: 2+ years of agency experience Excellent sales skills Experience with GDS, CRMs and Microsoft applications Essential Duties and Responsibilities include the following. Other duties may be assigned. Strict adherence to the sales process by securing reservations with preferred air, tour and cruise providers with the instructed preferred software. GDS system (Apollo), CRM system (ClientBase) and various approved online booking engines. Meets or exceeds sales productivity level as established by branch manager once appropriate training has been completed. All client data and travel purchases are recorded and tracked in ClientBase. All client monies received are invoiced and recorded in the CI Azumano accounting system in a timely manner, Trams, via ClientBase. Vacation Travel Advisors are to act proactively on marketing new travel offers to existing clientele. All CI Azumano clients are to have a complete profile in CI Azumano's CRM system, ClientBase. Travel Advisors are required to update changes to client profiles to ensure all information is accurate. Serves as a resource for travelers both during the sales process, prior to travel and post-travel. Required Competencies (Job Knowledge) To perform the job successfully, an individual should demonstrate the following competencies: Technical competencies required for this position are as follows post training: Intermediate to high level of understanding of the ClientBase CRM software Intermediate to high level of understanding of internet browser search engines, internet provider booking engines. Intermediate to high level of understanding of Microsoft products such as Outlook, Word, Excel and Teams Sales Skills - Proactively offers travel options based on client's travel requests; Up selling clients, when appropriate, to maximize client satisfaction on their travel experience; Sells additional products to compliment the vacation experience thus maximizing revenue and commission earned. Utilize company's CRM software, ClientBase to market future travel products to existing and prospective clientele. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Maintains confidentiality; Keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Teamwork - Gives and welcomes feedback; Puts success of team above own interests. Cost Consciousness - Contributes to profits and revenue. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well und…