Legal Operations Manager

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. We are seeking a strategic and execution-oriented Legal Operations Manager to transform how our Legal team operates. This is a high-impact, cross-functional role where you will own the full operational lifecycle of the department — from identifying inefficiencies to implementing the tools and workflows that solve them. You will be a force multiplier for our attorneys, enabling them to focus on high-value legal work while you ensure the department runs like a well-oiled machine. The ideal candidate is someone who thinks in systems, thrives in ambiguity, communicates crisply with both legal and non-legal stakeholders, and has a track record of delivering measurable operational improvements in a legal or professional services environment. This role will report directly to the Senior Corporate Counsel. What you'll do In partnership with other teams, own the legal tech stack: evaluate, select, implement, and manage software and AI-powered tools to improve the performance and efficiency of the team Partner with IT and procurement to ensure tools are properly integrated, adopted, and continuously optimized Build and maintain dashboards and reporting infrastructure to give leadership visibility into department performance Map and audit current legal workflows to identify bottlenecks, redundancies, and improvement opportunities Design and implement scalable processes for high-volume legal work Develop and maintain standard operating procedures, playbooks, and self-service resources for internal clients Manage relationships with outside counsel and legal vendors, including rate negotiations, matter budgeting, and invoice review Implement and enforce billing guidelines; analyze outside counsel spend and identify cost savings Manage legal billing and e-billing software and matter management systems Build and maintain legal department KPIs, scorecards, and operational reporting Support annual budgeting, forecasting, and financial reporting for the legal department Drive special projects and cross-functional initiatives Build and curate a legal knowledge management system (templates, precedents, FAQs, training materials) Deliver training sessions to legal and non-legal stakeholders on processes, tools, and self-service resources Create onboarding programs for new legal team members What you have 5+ years of experience in legal operations, law firm management, management consulting, or a closely related field Deep familiarity with legal technology (CLM platforms, matter management systems, e-billing tools, contract repositories) Demonstrated experience leading process improvement initiatives from diagnosis through implementation Strong analytical skills Exceptional project management skills with the ability to manage multiple workstreams simultaneously Outstanding written and verbal communication skills; ability to present complex topics clearly to executives Collaborative approach, and proven ability to build trust with attorneys and business stakeholders Experience at a high-growth technology company Familiarity with AI tools being applied in a legal context Familiarity with data privacy and information governance CLOC or PMP certification Perks Equity stake Discretionary annual bonus Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely A WFH stipend to support your home office setup Unlimited PTO Eligible for the SG discretionary annual bonus based on individual and company performance Up to 16 weeks of fully-paid family leave 401(k) matching Student loan matching program Health, vision, dental, and life insurance Up to $25k towards family building, reproductive health services and Gender-affirming care $500 per year for wellness expenses Subscriptions to Headspace (meditation), Headspace Care (the…