Legal Engineer, Product Specialist Manager

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey’s Legal Engineer - Product Specialist Managers lead and scale a high-performing team of Legal Engineer - Product Specialists responsible for driving customer adoption, expansion, renewal and long-term success across Harvey’s global customer base. This role sits at the center of Harvey’s post-sales motion, ensuring that customers realize meaningful value from Harvey’s platform and expand their usage over time. You will oversee a team of former practicing lawyers who serve as trusted advisors to customers, guiding them in integrating Harvey into their workflows. As a manager, you will be responsible for elevating team performance, shaping customer engagement strategy, and partnering cross-functionally with Customer Success, Sales, Product, and Engineering to drive retention, expansion, and product evolution. This is both a strategic and hands-on leadership role. You will directly engage with Harvey’s most important customers, coach your team through complex engagements, and build the systems, playbooks, and infrastructure needed to scale a world-class post-sales function. WHAT YOU'LL DO - Lead and develop a high-performing team: Recruit, mentor, and manage a team of Legal Engineer – Product Specialists, setting a high bar for customer engagement, legal credibility, and product expertise. Coach team members through complex customer situations, provide actionable feedback, and create clear paths for growth and performance excellence. - Drive customer adoption, retention, and expansion: Own the team’s impact on customer outcomes, including adoption, utilization, renewals, and expansion. Partner closely with Customer Success Managers and Account Executives to ensure coordinated account strategies that deepen engagement and demonstrate measurable value. - Oversee customer engagement strategy: Guide how the team engages with customers across implementation, onboarding and ongoing enablement. Ensure consistent, high-quality delivery of workshops, trainings, and hands-on agent building sessions that help legal professionals integrate Harvey deeply into their workflows across practice areas and geographies. - Act as a senior escalation point for key accounts: Directly engage with Harvey’s most strategic and complex customers, building relationships with partners, general counsel, and other senior legal stakeholders. Step into critical moments to unblock adoption challenges and reinforce Harvey’s value proposition. - Own team operations and performance management: Manage team capacity, account allocation, and coverage to ensure efficient support across the customer base. Establish clear performance metrics tied to adoption, engagement, and customer health. Drive accountability through data-informed decision making. - Build scalable p…