Leasing Specialist

Leasing Specialist Immediate Supervisor: Property Manager Position Summary The Leasing Specialist plays a vital role in the success of the community by driving occupancy through effective leasing and exceptional customer service. This position is responsible for apartment rentals, move-ins, and renewals while maintaining accurate records and providing residents and prospects with a positive, professional experience. The ideal candidate demonstrates strong communication skills, thorough product knowledge, and a proactive approach to achieving leasing goals. Primary Responsibilities I. Personnel & Compliance - Maintain accurate and organized resident and property files. - Demonstrate a comprehensive understanding of all lease-related documents; complete all required paperwork accurately and promptly. - Inspect all pre-leased apartments prior to move-in to ensure readiness and quality. - Stay fully informed on community features, availability, floor plans, and current specials. - Create and manage waiting lists while maintaining a strong sense of urgency. - Achieve a minimum score of 80% or higher on all leasing shop reports. - Present a professional appearance and demeanor at all times, reflecting company standards. II. Administrative & Leasing - Lease all vacant and upcoming units by qualifying prospective residents in accordance with company standards and Fair Housing guidelines. - Maintain a minimum 40% closing ratio on leasing traffic. - Accurately enter all prospect and traffic information into ResMan daily. - Conduct regular competitive market surveys to remain informed on local trends and pricing. - Execute the lease renewal process to maximize resident retention. - Coordinate all move-ins, move-outs, and related changes with accuracy and timeliness. - Complete guest cards, follow up consistently, and convert leads to leases to meet occupancy goals. - Perform additional administrative or operational duties as assigned by management. III. Customer Service - Answer all incoming calls and inquiries professionally and efficiently. - Provide enthusiastic, solution-oriented service to all prospects, residents, and vendors. - Exhibit strong communication skills with a friendly, approachable demeanor. - Identify each prospect’s needs (“hot buttons”) and match them effectively with community features. - Build rapport with residents and foster a welcoming community environment. IV. Maintenance & Property Standards - Submit and track resident service requests; follow up to ensure resident satisfaction. - Observe and report any maintenance issues or safety concerns promptly. - Assist with maintaining curb appeal by picking up litter and reporting property needs. - Support the maintenance team in maintaining community standards and resident satisfaction. - REEP the Benefits! Perks and Incentives: · 10 days Paid Time Off (PTO), increasing to 17 days after 2 years of service. · Paid Holidays: New Year’s Day, Labor Day, Memorial Day, Thanksgiving Day, Thanksgiving Friday, Independence Day, Christmas Day · 30% Rental Discount Financial Incentives: · 401K with 100% match on contributions up to 5% · Bonuses based on performance Health and Wellness: · Dental Insurance · Vision Insurance · Medical Insurance with up to 75% coverage Employee Well-being: · Paid Life Insurance · Supplemental Life Insurance · Paid Short Term Disability coverage Professional Development: · Paid Training and Certifications to enhance your skills and career growth opportunities. VI. Qualifications & Skills - High school diploma or equivalent required; some college or related coursework in business, marketing, or real estate preferred. - Minimum of 1–2 years of experience in leasing, property management, or customer service; multifamily experience preferred. - Strong understanding of Fair Housing Laws and leasing best practices. - Proficient with ResMan, Microsoft Office Suite, and general computer/CRM software. - Excellent verbal and written communication skills. -…