Leasing Specialist

Overview Brighthaven is proud to be recognized as one of the nation’s leading property management organizations dedicated to providing affordable, high-quality housing for the workforce. Cultivating the American Dream is the purpose that binds the Brighthaven team. Every day presents an opportunity to make a meaningful impact, whether by helping residents call our communities home, delivering excellence in customer service, or championing our workforce. We are committed to creating an unforgettable experience as a great place to live, work, and be. Formed through the combined experience of Avanath Communities and BRIDGE Housing, Brighthaven Communities operates a rapidly expanding, multi-state portfolio of affordable and workforce housing communities across the United States. Our platform continues to grow through strategic acquisitions and operational excellence, reflecting our long-term commitment to stability, scale, and service. The Role The Leasing Stabilization Specialist is a key leasing and sales role designed to support lease-up communities and properties experiencing occupancy, marketing, or leasing challenges. This position requires a highly motivated leasing professional with strong closing skills, creativity, disciplined follow-up, and the ability to generate qualified traffic through outreach and relationship building. This role is not limited to traditional onsite leasing activity. The incumbent is expected to proactively identify opportunities to increase traffic, convert prospects into residents, strengthen resident retention, and support communities that need additional leasing momentum. After supporting a lease-up assignment, this position may be deployed to other properties within the portfolio that require leasing stabilization support. The individual in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. Qualifications Passion for providing exceptional customer service and creating positive resident and prospect experience. Minimum of 3 to 5 years of multifamily leasing, sales, hospitality, or customer relations experience preferred. Demonstrated success in lease-up, high-volume leasing, occupancy recovery, or challenging property environments strongly preferred. Low-Income Housing Tax Credit, HUD, affordable housing, or mixed-income housing experience highly desired. Strong sales, negotiation, objection-handling, and closing skills. Ability to develop outreach relationships and represent the community professionally in the local market. Thrives in a fast-paced environment and can work independently with limited supervision. Flexible schedule that may include evenings, weekends, community events, and portfolio support assignments. Solid computer knowledge, including Microsoft Word, Excel, internet, email, and property management systems. Working knowledge of Yardi Voyager Property Management Software preferred. Valid driver's license, reliable transportation, and ability to travel to assigned communities as business needs require. Key Accountabilities Lease-Up, Occupancy Growth & Sales Support lease-up communities by driving traffic, tours, applications, approvals, and move-ins. Understand the community's occupancy goals, rents, availability, and leasing needs; track progress and communicate results to leadership. Proactively manage the sales process by converting prospect leads into leases and assisting with move-ins, lease renewals, and resident transitions. Professionally present and educate prospective residents on layouts, amenities, features, community benefits, and the surrounding neighborhood. Maintain disciplined follow-up with prospects who do not immediately lease and continue efforts to convert the sale. Review traffic, guest cards, online inquiries, and leasing activity to identify opportunities for stronger conversion. Provide input on pricing, concessions, outreach efforts, and promotional strategies based on market feedback…