Leasing Professional (Cottonwood Creek Central/Elowyn)

**POSITION SUMMARY** As a RedPeak **Leasing Professional**, you’re a brand ambassador and the main point of contact with customers – whether they call your apartment property, visit online, or visit in person. Your role is an important one: to lease apartments by discovering and exceeding the client’s expectations. Your ultimate goal is to help people get what they want through attentive listening, strategic sales skills, and consistent follow-through. **KEY ACCOUNTABILITIES AND RESPONSIBILITIES:** **Improving Occupancy Levels (20%)** – Maximize lease and traffic ratios to maintain a 95% or better occupancy level. Ensure a smooth move-in process by managing the lease flow paperwork and conducting make-ready walked prior to move-in. - Increase and maintain occupancy with a high close rate for signed leases. Strive to reach weekly/monthly sales goals. - Prepare and complete all reservation and lease paperwork with future residents. - Work directly with the Sales Manager to help establish and execute community marketing initiatives. - Run all required checks (credit, background, references, etc.) to confirm the applicant meets Company and other requirements. - Keep leasing, LTS, and Yardi software updated with accurate prospect, resident, and lease information. - Scan, organize, and store all documentation related to residents and leasing of the Company’s properties under management. **Lead Development (35%)** – Use a thorough and personalized approach to manage leads by the client’s sense of urgency. Utilize extensive product knowledge to deliver creative client presentations that create a unique and welcoming experience and lead to high conversions that meet or exceed set goals. - Answer calls and respond to online/email leads in the required timeframe. - Discover resident wants and needs to determine which properties or units are the best potential fit. - Actively work to set appointments for tours and build value through phone and email interactions. Coordinate accordingly with the office team. - Stay knowledgeable about availability, amenities, and neighborhoods to competently answer all prospective resident questions and/or concerns. - Highlight features during showings that build value and meet the residents’ needs identified in the pre-screening process. - Consistently follow up after showings to stay in contact with prospective residents. - Conduct regular zone walks and quality control spot checks. - Keep informed of current market conditions/trends. - Compile comp surveys weekly and shop comps bi-annually or as directed by Sales Manager. **Resident Retention (15%)** **** – Maximize resident satisfaction levels by meeting and exceeding expected quality and service levels. Use proactive and timely response and follow through, generate insight, resolve resident conflicts, and encourage a sense of community through interaction and outreach. - Walk apartments and prepare move-in gifts to ensure readiness for future residents; prepare keys and change locks for future move-ins. - Maintain a positive living environment for community residents by providing excellent customer service, resolving issues promptly and effectively, and consistently following up on resident requests. - Actively work to secure resident renewals. **Teamwork (10%)** **–** Collaborate with your team using problem-solving abilities by understanding and managing resident and team expectations through ongoing and effective communication. Utilize flexibility when responding to daily demands as well as in sales efforts. **Personal Competencies** - Proven track record of providing excellent sales and service - Organized, self-motivated, and hardworking - Great people skills, high energy, and excellent at both phone/online and in-person sales - Strong written and verbal communications skills **Physical Requirements** - Physical requirements are minimal - Ability to be on feet for extended periods of time - Ability to work at a desk in front of a computer for ex…