Leasing Operations Administrator (Union City Office)

About MidPen At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect. We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity. MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025. Position Location: Union City Office Leasing Operations Administrator This position will act as the lead on-site Leasing Operations staff person for assigned lease-up properties. Reporting to the Leasing Manager, this position will administer the day-to-day functions of leasing operations to ensure success in customer service, file accuracy, and timely leasing, including training other leasing team members. As part of the Leasing Operations Team, the Leasing Operations Administrator will build key collaborative partnerships with Leasing Compliance and Property Management staff and will create positive team morale through behavior modeling and a solutions-focused approach. This position requires travel to our lease-up communities. Responsibilities Manage daily leasing operations, including tenant file processing, intakes, submissions, and corrections. Train and onboard leasing staff on processes, compliance, and customer service standards. Coordinate with Leasing Compliance to ensure temporary staff meet file compliance requirements. Assign, monitor, and support leasing team tasks to achieve property lease-up goals and deadlines. Maintain organized applicant communication, file tracking systems, and a welcoming office environment. Provide data-driven updates on lease-up progress to management and escalate applicant issues promptly. Ensure adherence to fair housing laws and property-specific compliance requirements. Participate in strategic lease-up meetings and assist with non-lease-up properties as needed. Performs other assignments as requested. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required. Knowledge, Skills, and Abilities Knowledge of property management software, i.e. RealPage, Yardi, a plus Knowledge of Microsoft Word, Excel, Outlook Ability to adapt to changes in structures and work priorities Detail oriented with excellent organizational and prioritization skills Excellent written and verbal communication skills Adhere to MidPen’s business ethics Must possess a valid California Driver’s License, proof of current auto insurance and reliable transportation Commitment to the Mission and Values of MidPen Services and MidPen Housing. Education and Experience 2-3 years property and tax credit experience a plus, or an equivalent combination of strong administrative experience On-site experience, or equivalent customer facing experience required Lease up experience a plus, but not required Certified Occupancy Specialist and Tax Credit Specialist certifications a plus; company provided training available Working Conditions This position requires traveling to active Lease-Ups within the counties where MidPen operates (as south of Watsonville, and as north as Santa Rosa)…