Leasing Associate-Park Crest

Bernstein Management Corporation (BMC) has been a regional leader in real estate management and investment for over 70 years. Focusing exclusively on the Washington DC metropolitan area, our portfolio currently includes 80+ properties representing over 5,000 residential units and 3.5 million square feet of commercial space including office, retail and industrial assets. Our team of over 200 real estate professionals manage the portfolio with a hands-on, vertically integrated approach. We are proud of the portfolio we've built and we embrace an ongoing commitment to put People First. As a BMC **Leasing Associate**, you are polished, outgoing and people-focused with a strong attention to detail. You care as much about customer satisfaction as you do about getting the job done, and you maintain high standards for teamwork and accountability. You are an integral and valued member of BMC's Residential team, and will be relied on to guide the leasing strategy for the Park Crest property in NW DC, approximately 400 units. BMC will provide you with the training necessary to perform this role successfully, in addition to periodic performance reviews and opportunities for growth within the company. **Job Responsibilities:** - Meet with prospective residents and present available apartments that best fit their desires and budget - Present apartments, amenities and overall community to prospective residents using your team's established tour path - Answer inquiries from prospective residents; use standard sales techniques to encourage a visit to your community. Ensure prospect data is entered in a timely manner to comply with Fair Housing laws - Utilize standard sales closing methods to sell the prospective resident on available units - Greet prospective residents professionally and build a rapport with them - Complete prospect follow-up in accordance with Bernstein's follow-up expectations and record such activities in property management system for compliance with Fair Housing laws - Assist the team in gathering information from prospective residents after they have indicated a desire to move to the property - Assist the team with completing market surveys, which will include gathering current occupancy, rental rates and concessions - Proactively partner with your team and marketing department on efforts to promote the property - Enjoy frequent opportunities to earn performance-based bonus incentives throughout the year - Be available to work a varied schedule, including weekends and some holidays as required - Maintain a positive and professional customer service attitude - Attend periodic training seminars for leasing consultants to improve marketing and sales techniques - Answer office phone, greet visitors, assist with building deliveries, etc. - File miscellaneous documents to/from tenants, contractors, etc. - Respond to tenant maintenance calls and dispatch to appropriate engineering personnel - Assist with coordination of contractor and vendor services - Excellent attendance is required to perform the essential functions of this position - Other duties as duties as trained for and are qualified to do. **Knowledge, Skills, and Abilities** - Proficient in Microsoft Office and ability to learn specialized software - Excellent customer service skills - Outstanding sales and marketing skills - Strong time management, attention to detail and organizational skills - Ability to work a varied schedule, including weekends and some holidays as required - Ability to learn and comply with industry legal requirements - Ability to work in a fast-paced, multi-entity environment - Ability to multi-task and follow through - Ability to work under pressure - Ability to communicate effectively - Ability to respond to others' needs in a timely and courteous manner **Required Education and Experience** - High school diploma or equivalent - 1-2 years working in sales or customer service **Preferences** - Undergraduate Degree in Business, Sales, Marketi…