Leasing Agent

Job Title: Leasing Agent Location: Syracuse, NY Job Type: Full Time, On-site Compensation and Benefits - $20/hr + $100/ lease commission, commensurate with experience - Health Insurance - PTO and Holiday Pay Overview: Lifestyle Apartments Syracuse is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach. As a Leasing Agent, you are the first impression of our community. You’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home. Ideal Candidate Profile: We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is: - Humble: Open to learning and growing while supporting the team - Hungry: Motivated to meet goals, drive leasing results, and consistently improve performance - Smart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalities You thrive in fast-paced environments, can manage multiple tasks, and know how to sell both a product and an experience. Key Responsibilities: Leasing & Sales - Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process - Present available units and community amenities in an appealing, persuasive, and informative manner - Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle - Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics - Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies - Follow up with prospects via phone, email, and CRM systems to convert leads into leases Marketing & Outreach - Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events - Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc. - Track traffic and leasing performance using internal reporting tools - Coordinate move-in logistics, welcome packages, and resident orientations Customer Service & Retention - Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction - Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys - Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively Administrative & Operational Support - Maintain daily knowledge of apartment availability, pricing, and lease expirations - Assist with daily property and curb appeal inspections, model upkeep, and cleanliness - Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready - Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time - Ensure leasing office and tour paths are consistently clean, organized, and welcoming Requirements & Qualifications: - 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred) - Previous experience in apartment leasing or residential property management strongly preferred - Strong communication, presentation, and negotiation skills - High energy, outgoing personality, and professional appearance - Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus - Excellent organization and time management skills - Must be available to work weekends and flexible weekday hours as needed - Ability to walk the property, show units (including upper floors), and lift up to…