Lease Compliance and Move-Out Audit Specialist (Davis Monthan Air Force Base)

WinnCompanies is looking for a Leasing Consultant to join our military team Davis Monthan Air Force Base located in Tucson, AZ. In this role, you will be reviewing and auditing move-out files, processing resident refunds as appropriate, and ensuring lease-related documentation is complete, accurate, and compliant with company policies and regulatory requirements. This role also audits displacement cases to confirm customer service standards are maintained throughout the process and verifies lease accuracy, including proper documentation of renter’s insurance. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license / ID is required in order to access the federal facility. Responsibilities: Audit move-out files to ensure all charges, damages, and security deposit dispositions comply with applicable state regulations and company policies. Within required timelines, compare assessed move-out charges to completed Change of Occupancy Maintenance (COM) work to confirm repairs or replacements were completed. Review resident ledgers and supporting documentation (e.g., MIMO/BAH reconciliation forms, move-out inspections, and work orders) to validate charges passed through to the resident. Verify that actual repair or replacement costs do not exceed amounts charged to the resident by reviewing COM work orders, labor, materials, and vendor invoices in systems such as Yardi and SuiteSpot. Confirm all charges are supported by appropriate documentation, including photographic evidence, repair scope descriptions, and work order details; identify and resolve any unsupported or overcharged items. Process corrections and issue refunds for overcharges or unsupported items in accordance with required timelines, ensuring residents receive any owed refunds promptly. Maintain detailed records of audit findings, documentation, refund actions, and resident communications. Respond to resident inquiries by providing supporting documentation (e.g., photos, work orders, invoices) and ensure all communications are documented and shared with appropriate stakeholders. Displacement Review and Customer Service Auditing Review displacement cases to ensure procedures are followed consistently and in alignment with company standards. Audit displacement files to confirm customer service expectations are met and resident communications are timely, clear, and documented. Identify gaps in service delivery and escalate concerns or trends to leadership as needed. Partner with onsite teams and support departments to improve the resident experience during displacement events. Audit lease files for accuracy, completeness, and compliance with company policies and regulatory requirements. Verify that lease terms, resident information, addenda, and supporting documentation are accurately reflected in the system of record. Ensure renter’s insurance documentation is collected, current, and properly maintained in resident files. Identify missing or incomplete lease documentation and follow up with the appropriate team members for resolution. Support compliance reporting and provide recommendations for process improvements based on audit findings. Track audit results, recurring issues, and compliance trends. Prepare reports or summaries for management regarding findings, risks, and corrective actions. Recommend process improvements to strengthen file quality, lease compliance, and customer service consistency. Assist with training and guidance for team members on documentation standards, audit readiness, and compliance expectations. Requirements: High School diploma or GED. 1 - 3 years of Required Work Experience. A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy. Strong attention to detail and ability to identify discrepancies or missing information. Excellent organizational, analytical, and problem-solving skills. Strong written and verbal communicat…