Learning Specialist

## Description The Learning Specialist plays a key role in supporting the operations of the Learning and Development department, with a strong focus on event coordination, onboarding support, and administrative tasks. This position requires strong organizational skills, attention to detail, and the ability to create a positive and welcoming experience for all employees. The Learning Specialist works collaboratively across departments and vendors to ensure the smooth planning and delivery of training events and onboarding programs. - EDUCATION AND EXPERIENCE: - High school diploma or equivalent required. - Experience in onboarding, event coordination, office administration, or a Learning and Development environment preferred. KNOWLEDGE AND SKILLS: Technical Skills - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Comfortable using scheduling tools, shared calendars, databases, and tracking systems. - Familiarity with virtual meeting platforms (e.g., Zoom, Microsoft Teams) and internal communication tools. Organizational & Communication Skills - Strong attention to detail and time management skills. - Ability to manage multiple priorities in a fast-paced, deadline-driven environment. - Excellent written and verbal communication with a customer service orientation. - Resourceful, proactive, and capable of working both independently and collaboratively. Interpersonal & Professional Skills - Friendly and approachable with a strong focus on creating positive experiences. - Professional demeanor and discretion when handling confidential information. - Proven ability to build positive relationships and collaborate across diverse teams. - Self-motivated, adaptable, and committed to team success. JOB DUTIES AND RESPONSIBILITIES: Responsibilities include, but are not limited to: Key Responsibilities Onboarding & New Hire Support - Troubleshoot and assist new hires throughout the onboarding process. - Foster a positive and welcoming environment during New Hire Orientation (NHO) and related activities. - Coordinate NHO logistics: room reservations, setup, materials preparation, track separation, and document management. - Communicate onboarding-related information (e.g., learning coach assignments, training invitations, completion confirmations). - Assemble and distribute new hire swag boxes; create agency badges. - Process mileage reimbursements for new employees. - Facilitate effective communication between new hires, hiring teams, and internal departments. Event Planning & Coordination - Plan, coordinate, and execute internal and external training and professional development events. - Manage event logistics: scheduling, room/venue bookings, catering, supplies, and setup. - Handle pre- and post-event communications, including invitations, reminders, thank-you emails, and feedback surveys. - Track and manage event-related expenses; maintain accurate records. - Order supplies and manage resource needs for department events and day-to-day operations. - Maintain enrollment databases: track attendance, completion, and reporting metrics. - Set up and tear down event spaces, including moving tables/chairs and arranging décor. - Set up food and beverage service (e.g., water, coffee, catering setup). Administrative & Department Support - Provide support to all layers of the Learning and Development team on ongoing projects and initiatives. - Creating and maintaining all training courses in departmental database (RELIAS) - Organization of shared folders and the teams outlook calendars - Assist with internal helpdesk tickets and respond to employee inquiries. - Take and distribute meeting minutes as needed. - Offer front desk clerical support on first and second floor as needed: greet visitors, answer phones, and direct inquiries professionally. - Serve as liaison to the building engineer; coordinate facility-related tasks and issues. - Maintain organization, cleanliness, and functionality of all learning and meeting ar…