Learning Operations Associate

## To be a family that uses our collective superpowers to do significant good. Behind every successful new hire is a professional ensuring the room is ready, technology works, people are informed, and nothing is left to chance. That could be you. As the **Learning Operations Associate** at **Master Electronics**, you will support our learning and onboarding programs. You will ensure every Super Hero Launch (SHL) runs smoothly, learners have what they need, and onboarding is consistent. Your days vary: troubleshooting LMS issues, coordinating new hire logistics, updating dashboards, facilitating training, or partnering with Talent Acquisition, Operations, Safety, and IT. At **Master Electronics**, learning shapes our culture, prepares our teams, and creates a strong first impression for new employees. This role works onsite at our headquarters in Phoenix, AZ. **Pay Range: Starting at $24.00 an hour** ## What you will do? **Learning Operations & LMS Support** - Administer the LMS: manage enrollments, assignments, course publishing, tracking, and reporting - Maintain learning records, dashboards, compliance tracking, surveys, and documentation - Support onboarding cadence, required training delivery, learner communications, and recurring program logistics - Troubleshoot routine LMS, access, roster, assignment, and learner support issues; escalate as appropriate - Keep learning materials, templates, checklists, repositories, and version-controlled resources organized and current **Program & Workflow Support** - Coordinate SHL logistics: room setup, materials, rosters, printing, safety checklists, and handouts - Facilitate SHL and structured learning sessions (with L&D approval), ensuring a consistent and engaging learner experience - Support day-of SHL execution: verify rooms and technology, welcome learners, capture surveys, and coordinate handoffs - Coordinate with Talent Acquisition on new hire rosters, timelines, language needs, and readiness - Document workflows, issues, gaps, and improvement opportunities for learning programs **Data & Reporting** - Generate and validate reports on learning, onboarding, and LMS activity for L&D and cross-functional leaders - Organize feedback and survey data from SHL, new hires, managers, and 30/60/90-day check-ins - Maintain data accuracy across LMS records, attendance, rosters, completion data, survey files, and tracking tools - Support evaluation through data collection, analysis, and dashboard updates to demonstrate program impact **Cross-Functional Collaboration** - Partner across L&D, Talent Acquisition, Operations, Safety, IT, and other teams to support learning delivery and onboarding - Respond to support requests professionally, clearly, and promptly - Support manager onboarding tools, resources, buddy coordination, and feedback loops as assigned - Adapt to changing priorities while maintaining reliable execution and a positive learner experience ## What you bring to the table! - 1-3 years of experience in learning support, HR operations, onboarding coordination, Talent Acquisition support, training administration, program coordination, or related roles - Strong organizational and follow-through skills with attention to detail - Comfort with LMS tools, data systems, spreadsheets, and Microsoft 365 - Clear written and verbal communication skills - Ability to facilitate learning sessions with L&D guidance and approved materials - Ability to manage multiple priorities, identify risks, and maintain consistent service quality ## Why do you want to work with us? **Stay Healthy:** World-class and affordable insurance plans ensure you and your family stay healthy **Secure Your Future:** 401(k) match program where you are vested from day-one **Invest in Your Education:** Tuition assistance empowers you to further your education and career **Employee Assistance Program (EAP) and other incentives**: Access to Perspectives, Healthcare Advocate, Working Advantage Discount Program, and more **En…