Learning Engagement Coordinator

The Learning Engagement Coordinator is pivotal in supporting the successful development, coordination, and delivery of Executive Education programs and client engagements. Working closely with the Managing Director, Learning Engagement Managers, faculty, clients, participants, and external partners, this position combines program operations, participant engagement, and business development support to create exceptional learning experiences that drive client satisfaction and program growth. **Job Description** The Learning Engagement Coordinator is pivotal in supporting the successful development, coordination, and delivery of Executive Education programs and client engagements. Working closely with the Managing Director, Learning Engagement Managers, faculty, clients, participants, and external partners, this position combines program operations, participant engagement, and business development support to create exceptional learning experiences that drive client satisfaction and program growth. The coordinator is responsible for coordinating logistics for open-enrollment, certificate, and custom programs; supporting participant recruitment and enrollment efforts; maintaining strong relationships with clients and stakeholders; and ensuring operational excellence throughout the program lifecycle. This role requires exceptional organizational skills, strong communication abilities, attention to detail, and a customer-focused mindset. The successful candidate will contribute to both the growth and execution of Executive Education offerings while helping deliver transformative learning experiences that exceed client expectations. **About the Work Unit** The Owen Graduate School of Management (OGSM) is a professional school at Vanderbilt University, located in Nashville, Tennessee, focused on graduate-level business education. OGSM’s mission is to create opportunities for its faculty, staff, and students to discover, grow, and thrive in business and beyond. OGSM recognizes discovery in traditional forms, such as scholarly research, intellectual curiosity, and curricular learning. But it also celebrates discovery unique to the human experience, that is, the art of becoming, which is lived through a desire to connect with others, to find meaning in work and relationships, and to create something new. OGSM sees transformation as foundational. The Owen Executive Education, established in 1991, offers open-enrollment, certificate, and custom education experiences for practicing managers in a wide array of industries and topics. Business acumen, innovation, strategy, change management, operations, negotiations, and leadership are relevant interest areas for many of our clients. Our top priority is exceeding our clients’ expectations for learning impact, value, and relevance. **Duties and Responsibilities** **Program Delivery and Learning Engagement Operations** - Partner with Learning Engagement Managers to deliver high-quality learning engagements by managing logistics such as scheduling, faculty coordination, venue selection, accommodations, and technology setup for on-site, off-site, and virtual programs. - Manage learning engagement logistics, including participant registrations, scheduling, faculty coordination, venue selection, classroom reservations, transportation, accommodations, catering, technology setup, course materials, and learning platforms for in-person, off-site, and virtual programs. - Engage actively during learning events, class sessions, and program-related activities to support operations, promptly resolve issues, and enhance the participant experience. - Serve as a primary point of contact for participants, faculty, vendors, and internal stakeholders, providing exceptional customer service and timely communication throughout the program lifecycle. - Develop, maintain, and update program materials, participant rosters, operational plans, learning portals, and engagement documentation to ensure accuracy and consiste…