Learning and Development Business Partner - Warehouse

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for. Location: Plainfield, IN At BDA, we believe that regular in-person collaboration is a key part of the role. To be considered, you must live within commuting distance from the Plainfield, IN office to be onsite 4 days a week. L&D Business Partner – Supply Chain & Warehouse As our Learning and Development Business Partner in Plainfield, IN you will oversee and coordinate training for our warehouse operations teams. The L&D Business Partner will have an active role in developing, creating, implementing, and maintaining a robust learning culture at BDA. The ideal candidate is someone who enjoys being on the floor, observing daily operations, and turning real-world insights into better training experiences. This role will build greater structure, consistency, and accountability into our warehouse training. Responsibilities Training Ownership & Delivery Lead hands-on onboarding and skills training for warehouse associates across picking, packing, replenishment, equipment operation, and safe working practices Facilitate learning across multiple modalities, including in-person, virtual, and on-the-floor coaching. Evaluate existing operator ‑ led training and build improved, scalable training programs. Deliver hands-on training and coaching in a live warehouse environment. Partner with warehouse leadership to standardize operational training. Maintain training documentation, certification tracking, and recertification processes for operational and safety-critical training. Support or deliver training related to forklift / powered industrial truck operation, safe material handling, and warehouse safety practices. Conduct skills assessments to verify readiness for independent work on the floor. Performance, Compliance & Development Track and measure learning impact, including speed to competency and performance outcomes. Ensure all training meets compliance, safety, and operational standards. Identify skill gaps and implement targeted upskilling solutions. Partner with leaders to develop career pathways and growth plans for team members. Content & Process Improvement Create clear, practical instructional materials (SOPs, quick guides, job aids). Continuously evaluate and refine training programs using learner feedback, observations, and performance data. Support implementation and maintenance of digital learning solutions and LMS workflows. Experience Requirements Experience as an in-house trainer, training coordinator, or L&D lead within a warehouse, distribution, logistics, or manufacturing facility. Experience training frontline warehouse staff on operational tasks such as picking, packing, replenishment, and equipment use. Demonstrated experience training or supporting certification processes related to forklift operation, material handling, or warehouse safety strongly preferred. Experience partnering with site leadership on safety, onboarding, and workforce readiness. 5+ years in a full-time Learning & Development role. 2+ years specifically supporting L&D within warehouse or supply-chain environments. Proven experience owning training programs from concept through delivery and continuous improvement. Experience designing and facilitating learning across digital, classroom, and blended modalities. Qualifications Bachelor’s degree preferred, or relevant experience in a related field. Relevant safety certifications (e.g., OSHA, forklift / powered industrial truck, train-the-trainer, or equivalent ). The ability to train and reinforce these standards is highly desirable. Train-the-trainer certification in safety, equi…