Learning and Development Asst

**Job Summary** The Learning & Development (L&D) Assistant is a key member of the Learning & Development team, responsible for supporting the coordination, administration, communication, and day-to-day operations of the organization's training and employee development programs. This role provides administrative and logistical support to ensure training initiatives are delivered efficiently and effectively while promoting a positive learning experience for employees, internal clients, facilitators, and business partners. The L&D Assistant manages training schedules, registrations, learning systems, training room logistics, virtual learning sessions, communications, reporting, and department resources. The position serves as a primary point of contact for training-related inquiries and supports the successful execution of instructor-led, virtual, and self-paced learning programs. This role requires strong organizational skills, attention to detail, professionalism, adaptability, and a customer-focused mindset. The ideal candidate demonstrates initiative, follows through on commitments, and thrives in a collaborative, fast-paced environment with changing priorities. The position offers opportunities for professional growth through increased responsibility, project participation, cross-functional partnerships, and hands-on learning within the Learning & Development function. **Key Responsibilities** - Coordinate and manage multiple projects, timelines, and deliverables while ensuring a high level of accuracy, organization, and follow-through. - Build and maintain positive working relationships with internal and external stakeholders across the organization. - Serve as a responsive, customer-focused resource, anticipating needs and resolving issues in a timely, professional manner. - Partner with team members and business units to support organizational goals and ensure successful execution of learning and development initiatives. - Track, prioritize, and complete administrative and operational responsibilities while meeting established deadlines. - Identify opportunities to streamline processes, improve efficiency, and enhance employee and stakeholder experience. - Support departmental initiatives with a collaborative, service-oriented approach. - Coordinate training communications and materials, including course announcements, invitations, reminders, pre-work assignments, participant materials, and follow-up communications. - Provide administrative support for Learning & Development operations, including monitoring the department mailbox, answering department inquiries, and assisting employees and internal clients. - Partner with L&D Trainers and management to develop, maintain, and publish quarterly training calendars. - Enter, update, and maintain training classes, rosters, and learning records within the Learning Management System (LMS). - Support general reporting functions and maintenance of eLearning programs and records. - Create, update, and maintain training-related documentation, including spreadsheets, process guides, worksheets, presentations, and reference materials. - Assist with project research and information gathering to support department initiatives. - Manage and distribute mystery shop documentation and reporting materials. - Coordinate distribution of employee recognition items, certificates, awards, and training completion materials. - Support the administration and maintenance of the Learning Management System (LMS), including course setup, updates, reporting, and participant tracking. - Produce and support virtual training sessions, webinars, and online meetings. - Assist facilitators with technology setup, troubleshooting, and participant support during virtual learning events. - Coordinate and distribute digital learning resources and course materials. - Manage the Learning & Development calendar and coordinate scheduling for training rooms, meetings, and department events. - Oversee day-to-day operati…